Remote Travel Specialist

Hjbtravels; Santiago; Remote; CLP 8,928,000 - 16,740,000; Full time

Benefits offered by this job

Remote flexibility

Exclusive travel perks

Ongoing training and support

Community focus on travel experiences

Job summary

A remote travel agency is seeking a Remote Travel Specialist to ensure clients have a seamless travel experience. This role requires excellent communication skills, and a background in customer service, particularly in travel or hospitality. You'll handle inquiries, support booking modifications, and provide essential information about travel arrangements. The position offers remote flexibility, exclusive travel perks, and ongoing support from a dedicated team. Join a passionate community dedicated to helping others create memorable travel experiences.

Qualifications

• Excellent written and verbal communication skills.
• Background in customer service, preferably in travel or hospitality.
• Proactive mindset and strong organizational skills.
• Ability to learn new systems and booking tools quickly.

Responsibilities

• Respond to client inquiries through email, phone, and messaging.
• Support clients with booking modifications and cancellations.
• Provide accurate information on destinations and agency processes.
• Follow up with clients to confirm travel plans and gather feedback.
• Address client concerns with empathy and efficiency.

Skills

Excellent communication skills

Customer service background

High attention to detail

Strong organizational habits

Tech-savvy

Enthusiasm for travel

Tools

Booking tools

CRM software

Job description

As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

While HJB Travels Agency USA is proudly based in Massachusetts, we foster a supportive, global community. We provide structured training, mentorship, and ongoing support for agents globally, ensuring you’re fully equipped to succeed regardless of location.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.

Benefits

• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional growth – ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

What We’re Looking For

• Excellent communication skills—both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech-savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.