Remote L2 Customer Support Lead for AI‑Driven Finance

Meridial; Chile; On-site; CLP 10,073,857 - 13,851,553; Part time

Job summary

Meridial is looking for a Customer Support L2 for a remote project in Chile. This role involves overseeing Customer Support Agents and ensuring exceptional service quality. You will provide hands-on support and guidance for retirement plans through various channels.

The ideal candidate will have a strong background in customer service, leadership abilities, and be fluent in English. The position requires a commitment to quality and effective communication skills, alongside the use of Zendesk and other tools.

Qualifications

• Proven experience in a lead role within a customer support or contact center environment.
• Strong background in customer service, ideally in technical support or financial services.
• Excellent leadership, communication, and interpersonal skills.
• Fluent in English with excellent verbal and written communication skills.
• High attention to detail and commitment to quality service delivery.

Responsibilities

• Oversee Customer Support Agents and ensure operational excellence.
• Monitor operations to ensure adherence to SLAs and quality standards.
• Conduct regular quality reviews and provide feedback.

Skills

Leadership

Customer service

Fluent English

Problem-solving

Organizational skills

Familiarity with Zendesk

Attention to detail

Tools

Zendesk

Aircall

CRM systems

Job description

Meridial is looking for a Customer Support L2 for a remote project in Chile. This role involves overseeing Customer Support Agents and ensuring exceptional service quality. You will provide hands-on support and guidance for retirement plans through various channels.

The ideal candidate will have a strong background in customer service, leadership abilities, and be fluent in English. The position requires a commitment to quality and effective communication skills, alongside the use of Zendesk and other tools.