Remote Family Care Coordinator (LATAM)

Meadow Memorials; Santiago; Remote; CLP 53,554,000 - 82,765,000; Full time

Benefits offered by this job

PTO

10 paid holidays

Paid training

Fully remote

Job summary

Meadow Memorials is hiring a Family Coordinator to guide families through the full service lifecycle, from contract signature to the safe return of ashes. You’ll manage a high-volume caseload with empathy, communicating across phone and text to deliver an exceptional client experience.

You will coordinate transportation, documentation, and cremation scheduling while collaborating with internal teams and vendors. This remote, full-time role rewards initiative and meticulous record-keeping.

Qualifications

• 2+ years owning a caseload or book of accounts end-to-end.
• Strong written and spoken English.
• Able to manage 100+ cases simultaneously with meticulous record-keeping.
• Clear, calm communicator who builds trust while managing communications via phone/text.
• Tech-savvy and highly organized; efficiently triage across multiple systems.

Responsibilities

• Manage a high-volume book of business from contract signature to final resolution.
• Serve as the dedicated point of contact handling inbound/outbound calls and texts with empathy and professionalism.
• Guide families through each step of the process to ensure trust and an exceptional client experience.
• Own key milestones—transportation, documentation, cremation scheduling, ashes return—working with internal teams and vendors.
• Keep documentation meticulous and update all systems promptly.
• Navigate HubSpot, Aircall, Slack, GSuite, and internal case management to build context and triage daily workflows.
• Collaborate with teammates to ensure continuity of care and coverage during fluctuating volumes.
• Ensure smooth case handoffs and anticipate downstream impacts.

Skills

Caseload management

English proficiency

Communication

Tech-savvy

Empathy

Tools

HubSpot

Aircall

Slack

GSuite

Internal case management system

Job description

Meadow Memorials is hiring a Family Coordinator to guide families through the full service lifecycle, from contract signature to the safe return of ashes. You’ll manage a high-volume caseload with empathy, communicating across phone and text to deliver an exceptional client experience.

You will coordinate transportation, documentation, and cremation scheduling while collaborating with internal teams and vendors. This remote, full-time role rewards initiative and meticulous record-keeping.