Manager, LATAM Site IT Delivery Lead

Johnson Johnson; Santiago; Presencial; CLP 116.618.000 - 174.927.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Travel: up to 25%

Descripción de la vacante

Johnson & Johnson is seeking a Manager, LATAM Site IT Delivery Lead, based in Chile, to oversee end-to-end technology service delivery across LATAM sites. You will align IT services with business needs, manage operations, and drive regional initiatives with global IT teams and vendors.

Required 6–8 years in regulated IT service delivery, strong leadership, and experience managing cross-functional stakeholders. Travel up to 25% regional, with ITIL/PMP certifications preferred.

Formación

• 6–8 years of progressive experience in IT service delivery, site IT operations, or technology services roles within a regulated or enterprise environment.
• Knowledge of end-user computing, network and infrastructure services, ITSM processes (incident, problem, change), and vendor-supported technology environments.
• Ability to align technology services to operational and commercial business needs, manage budgets, and prioritize demand effectively.
• Proven experience leading teams, influencing without authority, and partnering with senior stakeholders across functions and geographies.
• Experience managing third-party vendors and service providers, including performance management and issue escalation.

Responsabilidades

• Provide overall leadership and accountability for technology service delivery at assigned sites, ensuring alignment with global IT standards and local business needs.
• Manage day-to-day IT operations, including end-user services, infrastructure, application support, and site-specific technology needs.
• Serve as the primary technology point of contact for site and regional business leaders, building strong partnerships and ensuring high customer satisfaction.
• Lead incident, problem, and change management activities to minimize business disruption and ensure timely resolution of issues.
• Oversee local and regional vendors and service providers, managing performance, contracts, and service-level agreements.
• Drive execution of global and regional IT initiatives, including deployments, upgrades, and lifecycle management activities.
• Ensure compliance with cybersecurity, data privacy, quality, and regulatory requirements applicable to medical device environments.
• Lead, coach, and develop site or regional technology team members, fostering a culture of accountability, collaboration, and continuous improvement.

Conocimientos

Team leadership

Stakeholder engagement

IT governance

Vendor management

ITSM processes

Communication

Regulated environments

Educación

Bachelor's degree in IT/CS/Engineering

Master's degree preferred (MBA/MS)

Herramientas

ITIL

PMP

Descripción del empleo

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com .

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function

Technology Product & Platform Management

Job Sub Function

Technology Operations Support

Job Category

People Leader

All Job Posting Locations

Las Condes, Santiago,, Region Metropolitana de Santiago, Chile

Job Description

DePuy Synthes is recruiting for a Manager, LATAM Site IT Delivery Lead, located in Chile, Brazil, Costa Rica.

Job Overview

The Manager, LATAM Site IT Delivery Lead is responsible for end ‑ to ‑ end delivery of on ‑ site and regional technology services, ensuring stable, secure, and high ‑ quality IT operations across supported LATAM locations. This role partners closely with business leaders, global IT teams, and vendors to translate business needs into reliable technology solutions, drive operational excellence, and lead continuous improvement initiatives. The position plays a critical role in enabling manufacturing, commercial, and corporate functions through dependable technology services and strong site engagement , and reports into the DePuy Synthes Technology organization .

Key Responsibilities

• Provide overall leadership and accountability for technology service delivery at assigned sites, ensuring alignment with global IT standards and local business needs.
• Manage day‑to‑day IT operations, including end‑user services, infrastructure, application support, and site‑specific technology needs.
• Serve as the primary technology point of contact for site and regional business leaders, building strong partnerships and ensuring high customer satisfaction.
• Lead incident, problem, and change management activities to minimize business disruption and ensure timely resolution of issues.
• Oversee local and regional vendors and service providers, managing performance, contracts, and service‑level agreements.
• Drive execution of global and regional IT initiatives, including deployments, upgrades, and lifecycle management activities.
• Ensure compliance with cybersecurity, data privacy, quality, and regulatory requirements applicable to medical device environments.
• Lead, coach, and develop site or regional technology team members, fostering a culture of accountability, collaboration, and continuous improvement.

Qualifications

Education

• Bachelor's degree required in Information Technology, Computer Science, Engineering, or a related field.
• Master's degree (MBA or MS) preferred.

Experience and Skills

• Required:
  • 6 -8 years of progressive experience in IT service delivery, site IT operations, or technology services roles within a regulated or enterprise environment.
  • Technical skills including knowledge of end‑user computing, network and infrastructure services, ITSM processes (incident, problem, change), and vendor‑supported technology environments.
  • A bility to align technology services to operational and commercial business needs, manage budgets, and prioritize demand effectively.
  • P roven experience leading teams, influencing without authority, and partnering with senior stakeholders across functions and geographies.
  • Experience managing third‑party vendors and service providers, including performance management and issue escalation.
  • Strong problem‑solving, communication, and customer‑service orientation in fast‑paced site environments.
• Preferred:
  • Experience supporting manufacturing, supply chain, or commercial operations within medical device , life sciences, or similarly regulated industries.
  • Familiarity with cybersecurity, data privacy, and compliance requirements in global enterprises.
  • Demonstrated experience leading regional or multi‑site IT service delivery, including LATAM operations.
  • Exposure to digital workplace, cloud services, or infrastructure modernization initiatives.
  • Experience with continuous improvement frameworks and service quality metrics.

Other

• Languages: English required ; Spanish and/or Portuguese preferred.
• Travel: Up to 25% regional and international travel.
• Certifications: ITIL, PMP, or similar certifications preferred.

For more information on how we support the whole health of our employees throughout their wellness, career, and life journey, please visit www.careers.jnj.com .

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