LATAM Site IT Delivery Lead – Tech Operations

J&J Family of Companies; Santiago; Presencial; CLP 117.878.000 - 166.994.000; Jornada completa

Descripción de la vacante

Johnson & Johnson is seeking a Manager, LATAM Site IT Delivery Lead, located in Chile, Brazil, Costa Rica. This role ensures end-to-end IT service delivery, aligning with global standards and local business needs to enable manufacturing, commercial, and corporate functions with dependable technology services.

The ideal candidate will have 6–8 years in IT service delivery within regulated environments, strong leadership, and experience coordinating multi-site IT initiatives across LATAM.

Formación

• Progressive IT service delivery experience in regulated environments.
• Ability to align IT services to business needs and budgets.
• Experience leading multi-site regional IT delivery teams.

Responsabilidades

• Lead technology service delivery at assigned LATAM sites ensuring alignment with global standards.
• Oversee day-to-day IT operations including end-user services, infrastructure, applications, and site tech needs.
• Serve as primary technology contact for site and regional leaders to ensure high customer satisfaction.
• Lead incident, problem, and change management to minimize disruption.
• Oversee vendors and service providers including performance, contracts, and SLAs.
• Drive execution of global/regional IT initiatives, deployments, upgrades, lifecycle management.
• Ensure cybersecurity, data privacy, compliance, and regulatory requirements in medical device environments.
• Coach and develop site/regional technology teams and foster continuous improvement.

Conocimientos

IT service delivery

IT operations

Vendor management

Stakeholder management

Cybersecurity

Compliance

Budget management

Leadership

Communication

Educación

Bachelor's degree in Information Technology/Computer Science/Engineering

Master's degree preferred

Herramientas

ITIL

PMP

ITSM tools

Descripción del empleo

Johnson & Johnson is seeking a Manager, LATAM Site IT Delivery Lead, located in Chile, Brazil, Costa Rica. This role ensures end-to-end IT service delivery, aligning with global standards and local business needs to enable manufacturing, commercial, and corporate functions with dependable technology services.

The ideal candidate will have 6–8 years in IT service delivery within regulated environments, strong leadership, and experience coordinating multi-site IT initiatives across LATAM.