LATAM Site IT Delivery Lead - Tech Ops & Excellence

Johnson & Johnson Innovation; Santiago; Presencial; CLP 117.878.000 - 176.817.000; Jornada completa

Descripción de la vacante

Johnson & Johnson is seeking a Manager, LATAM Site IT Delivery Lead, based in Chile, to deliver end‑to‑end technology services across LATAM locations. You will partner with business leaders, global IT teams, and vendors to enable manufacturing, commercial, and corporate functions with reliable IT support.

The role requires 6–8 years in IT service delivery, strong leadership, and knowledge of ITSM, cybersecurity, and regulatory requirements in medical device environments.

Formación

• Bachelor’s degree required in Information Technology, Computer Science, Engineering, or a related field.
• Master’s degree (MBA or MS) preferred.
• 6–8 years of progressive experience in IT service delivery, site IT operations, or technology services within regulated environments.
• Strong knowledge of end-user computing, network and infrastructure, ITSM (incident, problem, change), and vendor-supported tech.
• Ability to align services to business needs, manage budgets, and prioritize demand.
• Proven leadership and stakeholder collaboration across functions and geographies.
• Experience managing third-party vendors and service providers with performance management and escalation.
• Strong problem-solving, communication, and customer-service orientation.

Responsabilidades

• Provide overall leadership and accountability for technology service delivery at assigned sites, ensuring alignment with global IT standards and local business needs.
• Manage day‑to‑day IT operations, including end‑user services, infrastructure, application support, and site‑specific technology needs.
• Serve as the primary technology point of contact for site and regional business leaders, building strong partnerships and ensuring high customer satisfaction.
• Lead incident, problem, and change management activities to minimize business disruption and ensure timely resolution of issues.
• Oversee local and regional vendors and service providers, managing performance, contracts, and service-level agreements.
• Drive execution of global and regional IT initiatives, including deployments, upgrades, and lifecycle management activities.
• Ensure compliance with cybersecurity, data privacy, quality, and regulatory requirements applicable to medical device environments.
• Lead, coach, and develop site or regional technology team members, fostering a culture of accountability, collaboration, and continuous improvement.

Conocimientos

IT service delivery

Team leadership

Stakeholder collaboration

Vendor management

Problem solving

Communication

Customer service orientation

Regulatory awareness

Educación

Bachelor’s degree in IT/CS/Engineering

Master’s degree (MBA or MS) preferred

Herramientas

ITSM tools

Vendor management platforms

Descripción del empleo

Johnson & Johnson is seeking a Manager, LATAM Site IT Delivery Lead, based in Chile, to deliver end‑to‑end technology services across LATAM locations. You will partner with business leaders, global IT teams, and vendors to enable manufacturing, commercial, and corporate functions with reliable IT support.

The role requires 6–8 years in IT service delivery, strong leadership, and knowledge of ITSM, cybersecurity, and regulatory requirements in medical device environments.