Manager, LATAM Site IT Delivery Lead

J&J Family of Companies; Santiago; Presencial; CLP 117.878.000 - 166.994.000; Jornada completa

Descripción de la vacante

Johnson & Johnson is seeking a Manager, LATAM Site IT Delivery Lead, located in Chile, Brazil, Costa Rica. This role ensures end-to-end IT service delivery, aligning with global standards and local business needs to enable manufacturing, commercial, and corporate functions with dependable technology services.

The ideal candidate will have 6–8 years in IT service delivery within regulated environments, strong leadership, and experience coordinating multi-site IT initiatives across LATAM.

Formación

• Progressive IT service delivery experience in regulated environments.
• Ability to align IT services to business needs and budgets.
• Experience leading multi-site regional IT delivery teams.

Responsabilidades

• Lead technology service delivery at assigned LATAM sites ensuring alignment with global standards.
• Oversee day-to-day IT operations including end-user services, infrastructure, applications, and site tech needs.
• Serve as primary technology contact for site and regional leaders to ensure high customer satisfaction.
• Lead incident, problem, and change management to minimize disruption.
• Oversee vendors and service providers including performance, contracts, and SLAs.
• Drive execution of global/regional IT initiatives, deployments, upgrades, lifecycle management.
• Ensure cybersecurity, data privacy, compliance, and regulatory requirements in medical device environments.
• Coach and develop site/regional technology teams and foster continuous improvement.

Conocimientos

IT service delivery

IT operations

Vendor management

Stakeholder management

Cybersecurity

Compliance

Budget management

Leadership

Communication

Educación

Bachelor's degree in Information Technology/Computer Science/Engineering

Master's degree preferred

Herramientas

ITIL

PMP

ITSM tools

Descripción del empleo

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com ( .

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Technology Product & Platform Management

Job Sub Function:

Technology Operations Support

Job Category:

People Leader

All Job Posting Locations:

Las Condes, Santiago,, Region Metropolitana de Santiago, Chile

Job Description:

DePuy Synthes is recruiting for a Manager, LATAM Site IT Delivery Lead, located in Chile, Brazil, Costa Rica.

Job Overview

The Manager, LATAM Site IT Delivery Lead is responsible for end‑to‑end delivery of on‑site and regional technology services, ensuring stable, secure, and high‑quality IT operations across supported LATAM locations. This role partners closely with business leaders, global IT teams, and vendors to translate business needs into reliable technology solutions, drive operational excellence, and lead continuous improvement initiatives. The position plays a critical role in enabling manufacturing, commercial, and corporate functions through dependable technology services and strong site engagement, and reports into the DePuy Synthes Technology organization.

Key Responsibilities

• Provide overall leadership and accountability for technology service delivery at assigned sites, ensuring alignment with global IT standards and local business needs.


• Manage day‑to‑day IT operations, including end‑user services, infrastructure, application support, and site‑specific technology needs.


• Serve as the primary technology point of contact for site and regional business leaders, building strong partnerships and ensuring high customer satisfaction.


• Lead incident, problem, and change management activities to minimize business disruption and ensuretimelyresolution of issues.


• Oversee local and regional vendors and service providers, managing performance, contracts, and service‑level agreements.


• Drive execution of global and regional IT initiatives, including deployments, upgrades, and lifecycle management activities.


• Ensure compliance with cybersecurity, data privacy, quality, and regulatory requirements applicable to medical device environments.


• Lead, coach, and develop site or regional technology team members, fostering a culture of accountability, collaboration, and continuous improvement.

Qualifications

Education

• Bachelor's degreerequiredin Information Technology, Computer Science, Engineering, ora relatedfield.


• Master's degree (MBA or MS) preferred.

Experience and Skills

Required:

• 6-8years of progressive experience in IT service delivery, site IT operations, or technology services roles within a regulated or enterprise environment.


• Technical skills including knowledge of end‑user computing,networkand infrastructure services, ITSM processes (incident, problem, change), and vendor‑supported technology environments.


• Ability to align technology services to operational and commercial business needs, manage budgets, and prioritize demand effectively.


• Proven experience leading teams, influencing without authority, and partnering with senior stakeholders across functions and geographies.


• Experience managing third‑party vendors and service providers, including performance management and issue escalation.


• Strong problem‑solving, communication, and customer‑service orientation in fast‑paced site environments.

Preferred:

• Experience supporting manufacturing, supply chain, or commercial operations within medicaldevice, life sciences, or similarly regulated industries.


• Familiarity with cybersecurity, data privacy, and compliance requirements in global enterprises.


• Demonstrated experience leading regional or multi‑site IT service delivery, including LATAM operations.


• Exposure todigital workplace, cloud services, or infrastructure modernization initiatives.


• Experience with continuous improvement frameworks and service quality metrics.

Other:

• Languages: Englishrequired; Spanish and/or Portuguese preferred.


• Travel: Up to 25%regionaland international travel.


• Certifications: ITIL, PMP, or similar certifications preferred.

For more information on how we support the whole health of our employees throughout their wellness, career, and life journey, please visit .

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via ( , internal employees contact AskGS to be directed to your accommodation resource.

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#DePuySynthesCareers

Preferred Skills:

• Controls Compliance


• Developing Others


• Empowering People


• Human-Computer Interaction (HCI)


• Inclusive Leadership


• Leadership


• Product Knowledge


• Product Lifecycle Management (PLM)


• Program Management


• Project Integration Management


• Quality Assurance (QA)


• Resource Planning


• Service Request Management


• Software Development Management


• Team Management


• Technical Credibility


• Technical Support


• Technical Writing