LATAM IT Delivery Lead | Site Operations Manager

Johnson Johnson; Santiago; Presencial; CLP 116.618.000 - 174.927.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Travel: up to 25%

Descripción de la vacante

Johnson & Johnson is seeking a Manager, LATAM Site IT Delivery Lead, based in Chile, to oversee end-to-end technology service delivery across LATAM sites. You will align IT services with business needs, manage operations, and drive regional initiatives with global IT teams and vendors.

Required 6–8 years in regulated IT service delivery, strong leadership, and experience managing cross-functional stakeholders. Travel up to 25% regional, with ITIL/PMP certifications preferred.

Formación

• 6–8 years of progressive experience in IT service delivery, site IT operations, or technology services roles within a regulated or enterprise environment.
• Knowledge of end-user computing, network and infrastructure services, ITSM processes (incident, problem, change), and vendor-supported technology environments.
• Ability to align technology services to operational and commercial business needs, manage budgets, and prioritize demand effectively.
• Proven experience leading teams, influencing without authority, and partnering with senior stakeholders across functions and geographies.
• Experience managing third-party vendors and service providers, including performance management and issue escalation.

Responsabilidades

• Provide overall leadership and accountability for technology service delivery at assigned sites, ensuring alignment with global IT standards and local business needs.
• Manage day-to-day IT operations, including end-user services, infrastructure, application support, and site-specific technology needs.
• Serve as the primary technology point of contact for site and regional business leaders, building strong partnerships and ensuring high customer satisfaction.
• Lead incident, problem, and change management activities to minimize business disruption and ensure timely resolution of issues.
• Oversee local and regional vendors and service providers, managing performance, contracts, and service-level agreements.
• Drive execution of global and regional IT initiatives, including deployments, upgrades, and lifecycle management activities.
• Ensure compliance with cybersecurity, data privacy, quality, and regulatory requirements applicable to medical device environments.
• Lead, coach, and develop site or regional technology team members, fostering a culture of accountability, collaboration, and continuous improvement.

Conocimientos

Team leadership

Stakeholder engagement

IT governance

Vendor management

ITSM processes

Communication

Regulated environments

Educación

Bachelor's degree in IT/CS/Engineering

Master's degree preferred (MBA/MS)

Herramientas

ITIL

PMP

Descripción del empleo

Johnson & Johnson is seeking a Manager, LATAM Site IT Delivery Lead, based in Chile, to oversee end-to-end technology service delivery across LATAM sites. You will align IT services with business needs, manage operations, and drive regional initiatives with global IT teams and vendors.

Required 6–8 years in regulated IT service delivery, strong leadership, and experience managing cross-functional stakeholders. Travel up to 25% regional, with ITIL/PMP certifications preferred.