Growth Specialist, SaaS Adoption & Upsell (Hybrid)

Front; Santiago; Híbrido; CLP 20.088.000 - 31.248.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Paid time off

Mental health support

Family planning

Lifestyle stipend

Teleworking allowance

Wellness days

Summer break

Descripción de la vacante

Front is seeking a Growth Specialist to join our Go-To-Market team. You will master Front’s product capabilities and drive value through scaled campaigns and 1:1 consultations.

Collaborate with product, marketing, data, and revenue teams in a hybrid, self-serve focused role. You will drive product adoption, oversee free trials of premium features, and guide accounts toward higher-tier plans, while building strong relationships with self-serve customers and feeding insights back to product and

Formación

• 1-2 years of customer-facing consulting, sales, support, implementation, or product experience in SaaS.
• Able to work independently and in a team in a tech/start-up setting.
• Ability to explain complex concepts verbally and in writing.
• Builder’s mindset; comfortable creating processes via trial and error.

Responsabilidades

• Develop deep product knowledge to communicate Front’s value to self-serve accounts.
• Proactively engage unmanaged self-serve accounts to identify usage patterns.
• Provide tailored advice to optimize Front’s features for business needs.
• Enable and manage free trials of premium features.
• Implement upsell strategies to upgrade to higher-tier plans.

Conocimientos

Customer-facing

Consulting

Communication

Builder mindset

Herramientas

Zendesk

Intercom

Salesforce Service Desk

Descripción del empleo

Front is seeking a Growth Specialist to join our Go-To-Market team. You will master Front’s product capabilities and drive value through scaled campaigns and 1:1 consultations.

Collaborate with product, marketing, data, and revenue teams in a hybrid, self-serve focused role. You will drive product adoption, oversee free trials of premium features, and guide accounts toward higher-tier plans, while building strong relationships with self-serve customers and feeding insights back to product and