LATAM Support Engineer – Field & Cloud | Bilingual EN/ES

Veridapt; Santiago; On-site; CLP 12,000,000 - 15,000,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Mobile allowance

Parental leave

Job summary

VERIDAPT is seeking a Support Engineer – LATAM to provide hands-on technical support across the Americas. You will troubleshoot hardware, software, networking and cloud-connected systems, support deployments, and assist with commissioning and onboarding to ensure reliable field operations.

The role requires 3+ years in technical support or related fields, with strong problem-solving, communication, and documentation skills in English and Spanish.

Qualifications

• Bachelor of Engineering in Electronic Systems, Electrical, Electronic, Automation & Control, Networking or related discipline.
• 3+ years in technical support, field engineering, systems engineering, telecommunications or project engineering.

Responsibilities

• Provide remote and occasional onsite technical support to customers and service partners across the Americas.
• Investigate and resolve complex issues across hardware, software, networking, cloud connectivity, telemetry, and field infrastructure.
• Analyse logs, alerts, monitoring systems, connectivity behaviour and operational data to identify root causes and recommend corrective actions.
• Support field technicians, customer operational teams and partners during incidents and technical investigations.
• Troubleshoot communications interruptions, telemetry failures, device availability issues, data synchronisation problems and other operational issues.
• Support the implementation, configuration and commissioning of VERIDAPT solutions.
• Assist with device provisioning, system configuration, validation, onboarding and operational readiness.
• Coordinate technical deliverables and support project handovers into ongoing support operations.
• Work closely with partners to ensure installations and commissioning activities meet VERIDAPT standards.
• Identify capability or technical knowledge gaps within our partner network and support structured training and knowledge transfer.
• Develop and maintain troubleshooting guides, technical documentation and operational procedures.
• Collaborate with our global Product, Platform Engineering, Delivery and Field Services teams to resolve issues and continually improve our products and processes.

Skills

Technical support

Field engineering

Troubleshooting

English

Spanish

Education

Bachelor of Engineering in Electronic Systems/Electrical/Automation

Tools

Networking

IoT

Cloud connectivity

Job description

VERIDAPT is seeking a Support Engineer – LATAM to provide hands-on technical support across the Americas. You will troubleshoot hardware, software, networking and cloud-connected systems, support deployments, and assist with commissioning and onboarding to ensure reliable field operations.

The role requires 3+ years in technical support or related fields, with strong problem-solving, communication, and documentation skills in English and Spanish.