Global Customer Success Specialist

Iron Mountain; Santiago; Híbrido; CLP 18.000.000 - 30.000.000; Jornada completa

Descripción de la vacante

Iron Mountain Chile is seeking a Customer Success Representative to support Global Account Managers and Managing Directors by managing relationships, advising customers, and developing programs to expand across business units on a global scale.

The role emphasizes collaboration, cross-functional coordination, and proactive problem solving to drive customer loyalty and growth. A Bachelor’s degree or equivalent experience is required, with at least 5+ years in similar roles.

Formación

• Bachelor’s Degree or equivalent experience.
• 5+ years experience managing large, complex customer relationships.
• Experience working with customers on a global level.
• Strong customer service & engagement experience.
• Strong phone presence and comfortable initiating conversations.
• Self-starter and proactive problem solver.
• Ability to work in a dynamic fast-paced environment.
• Strong interpersonal skills.
• Willing to work independently.
• Team Player.
• Ability to speak English.

Responsabilidades

• GI Team Support and Partnership: Support the GI team to drive business, customer loyalty, and retention, on a global and/or local in-country scale (depending on scope of role).
• Collaborate in the development and execution of Global Account strategies.
• Collaborate cross-functionally within all levels of the organization and advocate for external and internal teams.
• Assist the Global Account Managers, BDEs, and Managing Directors, as required.
• Identify and uncover new opportunities through established relationships.
• Day to day support, escalation, issue resolution, reporting.

Conocimientos

Customer relationship management

Communication skills

English proficiency

Self-starter

Problem solving

Interpersonal skills

Independent work

Team player

Educación

Bachelor’s Degree or equivalent experience

Descripción del empleo

Iron Mountain Chile is seeking a Customer Success Representative to support Global Account Managers and Managing Directors by managing relationships, advising customers, and developing programs to expand across business units on a global scale.

The role emphasizes collaboration, cross-functional coordination, and proactive problem solving to drive customer loyalty and growth. A Bachelor’s degree or equivalent experience is required, with at least 5+ years in similar roles.