Global Accounts CSR: Customer Growth & Strategy

Iron Mountain; Lampa; Presencial; CLP 18.000.000 - 30.000.000; Jornada completa

Descripción de la vacante

Iron Mountain is seeking a Customer Success Representative (CSR) for our Chile operations. This role supports Global Account Managers and Managing Directors, focusing on relationship growth and cross-sell opportunities across global industries.

You will drive customer loyalty, lead recurring calls, and help manage business reviews with a strong customer-centric approach, working with internal and external teams on a global scale.

Formación

• Bachelor’s Degree or equivalent experience.
• 5+ years experience managing large, complex customer relationships.
• Experience working with customers on a global level.
• Strong customer service & engagement experience.
• Strong phone presence and comfortable initiating conversations.
• Self-starter and proactive problem solver.
• Ability to work in a dynamic fast-paced environment.
• Strong interpersonal skills.
• Willing to work independently
• Team Player
• Ability to speak English

Responsabilidades

• Support the GI team to drive business, customer loyalty, and retention, on a global and/or local in-country scale.
• Collaborate in the development and execution of Global Account strategies.
• Collaborate cross-functionally within all levels of the organization and advocate for external and internal teams.
• Assist the Global Account Managers, BDEs, and Managing Directors, as required.
• Identify and uncover new opportunities through established relationships.
• Day to day support, escalation, issue resolution, reporting.

Conocimientos

Customer relationship management

Sales support

English communication

Educación

Bachelor's Degree or equivalent

Descripción del empleo

Iron Mountain is seeking a Customer Success Representative (CSR) for our Chile operations. This role supports Global Account Managers and Managing Directors, focusing on relationship growth and cross-sell opportunities across global industries.

You will drive customer loyalty, lead recurring calls, and help manage business reviews with a strong customer-centric approach, working with internal and external teams on a global scale.