Enterprise Customer Success Manager

Iron Mountain; El Taqueral; Presencial; CLP 4.200.000 - 7.000.000; Jornada completa

Descripción de la vacante

Iron Mountain Chile is seeking a Customer Success Representative to support Global Account Managers and Managing Directors in managing relationships and growth for Iron Mountain’s Global Industries Accounts. The role blends sales and operations, building strong customer relationships, advising clients, developing programs, and expanding across business units on a global scale.

Ideal candidates have a track record in customer service, are fluent in English, and thrive in a fast-paced, global

Formación

• Bachelor’s Degree or equivalent experience.
• 5+ years experience managing large, complex customer relationships.
• Experience working with customers on a global level.
• Strong customer service & engagement experience.
• Strong phone presence and comfortable initiating conversations.
• Self-starter and proactive problem solver.
• Ability to work in a dynamic fast-paced environment.
• Team Player
• Ability to speak English

Responsabilidades

• Support the GI team to drive business, customer loyalty, and retention, on a global and/or local in-country scale (depending on scope of role).
• Collaborate in the development and execution of Global Account strategies.
• Collaborate cross-functionally within all levels of the organization and advocate for external and internal teams.
• Assist the Global Account Managers, BDEs, and Managing Directors, as required.
• Identify and uncover new opportunities through established relationships.
• Day to day support, escalation, issue resolution, reporting.
• Build and maintain strong relationships with customer key contact.
• Lead recurring calls to keep customers informed of key items/issues.

Conocimientos

Customer service

Global accounts

Relationship management

Communication

Phone presence

Educación

Bachelor’s Degree or equivalent experience

Descripción del empleo

Iron Mountain Chile is seeking a Customer Success Representative to support Global Account Managers and Managing Directors in managing relationships and growth for Iron Mountain’s Global Industries Accounts. The role blends sales and operations, building strong customer relationships, advising clients, developing programs, and expanding across business units on a global scale.

Ideal candidates have a track record in customer service, are fluent in English, and thrive in a fast-paced, global