Account Manager — Tier 1 Growth & Retention (Hybrid)

Infobip ltd.; Santiago; Hybrid; CLP 26,929,982 - 44,883,303; Full time

Benefits offered by this job

Flexible work arrangements

Employee Stock Ownership Plan (ESOP)

Career mobility

Professional development

Job summary

A global technology company is seeking an Account Manager based in Santiago de Chile. The successful candidate will manage relationships with Tier 1 customers, driving growth, satisfaction, and retention. Responsibilities include coordinating internal teams, delivering on key business metrics, and identifying growth opportunities. Candidates should have proven experience managing enterprise accounts and a strong commercial mindset. The position offers a hybrid work environment, competitive salary, and a range of benefits including Employee Stock Ownership Plan and professional development opportunities.

Qualifications

• Proven experience managing and growing mid-market or enterprise customers.
• Strong commercial mindset with ownership of revenue, margin, and retention.
• Ability to coordinate multiple internal stakeholders in complex organizations.

Responsibilities

• Own relationships with Tier 1 customers for satisfaction and growth.
• Deliver on key business metrics like Gross Profit and upsell performance.
• Act as the main customer advocate and coordinate internal teams.

Skills

Proven experience managing mid-market or enterprise customers

Strong commercial mindset

Ability to navigate complex customer organizations

Solid understanding of CPaaS or SaaS

Confident communicator

Job description

A global technology company is seeking an Account Manager based in Santiago de Chile. The successful candidate will manage relationships with Tier 1 customers, driving growth, satisfaction, and retention. Responsibilities include coordinating internal teams, delivering on key business metrics, and identifying growth opportunities. Candidates should have proven experience managing enterprise accounts and a strong commercial mindset. The position offers a hybrid work environment, competitive salary, and a range of benefits including Employee Stock Ownership Plan and professional development opportunities.