Front Desk Supervisor: WOW Guest Experiences (Flexible Schedule)

Pyramid Global Hospitality; Puyehue; Presencial; CLP 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Pyramid Global Hospitality in Chile is seeking a Front Desk Supervisor to lead our front desk team at a world-class property. You will welcome guests, check them in, handle special requests, and work closely with maintenance and housekeeping to ensure a smooth stay.

The role requires a flexible schedule including nights, weekends and holidays; previous hotel or resort experience is preferred; strong verbal and written communication and a proactive, engaging personality are essential.

Formación

• Must have flexible schedule to include nights, weekends and holidays.
• Previous hotel or resort experience preferred.
• A strong desire to make an impact on other people and an engaging personality.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting and stand for the duration of the shift.

Responsabilidades

• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Provide exceptional customer service by being engaging and taking sincere interest, and resolve problems to WOW guests.
• Supervise daily shift process and ensure all team members adhere to SOPs.
• Pre-assign hotel rooms, including VIPs, repeat guests, all packages, and special requests.
• Coordinate with Maintenance and Housekeeping to communicate and manage the day.
• Train and coach front desk staff to ensure a high-quality operation.
• Maintain the Sundries shop inventory and ordering as needed.
• Train all new Front Desk Agents to provide exceptional service.
• Promote and sell special hotel programs and interact with other departments.

Conocimientos

Excellent verbal communication

Written communication

Outgoing personality

Computer skills

Educación

High school diploma or equivalent

Herramientas

Computer skills

Descripción del empleo

Pyramid Global Hospitality in Chile is seeking a Front Desk Supervisor to lead our front desk team at a world-class property. You will welcome guests, check them in, handle special requests, and work closely with maintenance and housekeeping to ensure a smooth stay.

The role requires a flexible schedule including nights, weekends and holidays; previous hotel or resort experience is preferred; strong verbal and written communication and a proactive, engaging personality are essential.