Founding Customer Success Lead

Skyward; Santiago; Híbrido; CLP 15.000.000 - 32.000.000; Jornada completa

Descripción de la vacante

Skyward is seeking a Founding Customer Success professional to be the first dedicated customer success hire. You will work closely with sales, product, and founders to ensure customers achieve value with Skyward's AI-native compliance platform.

The role blends onboarding, implementation, and ongoing customer success, with heavy emphasis on understanding customer needs, driving adoption, and coordinating with product for feedback and improvements.

Formación

• 3 to 5+ years of experience in Compliance, Risk, or Audit.
• Advanced command of and interest in learning and using AI tools.
• Ability to understand a customer's complex problems and translate them into a concrete plan to reach their goal.
• Analytical skills to interpret usage data and turn it into actions and opportunities.
• Native Spanish to communicate with the team, and a good level of English.

Responsabilidades

• Onboarding and implementation: Lead the ramp-up of new customers, configure the platform to their reality, and support them until they reach value.
• Customer success: Understand each customer's goal—usually keeping their framework in a compliant state—and build the path for them to achieve it with Skyward.
• Close, proactive relationships: Maintain a strong bond and anticipate customer needs before they become a problem.
• Adoption and usage: Analyze how each customer uses the platform, drive adoption, and spot opportunities for improvement, expansion, and renewal.
• Bridge with sales: Work closely with the commercial team to understand the value proposition that closes with each customer and support account growth.
• Bridge with product: Be the voice of the customer to the product team, channeling actionable feedback that prioritizes what truly matters.
• Training: Onboard new users and teams so they get the most out of Skyward.
• Intensive product use: Use the platform daily, try new features, and be a demanding user who pushes quality.

Conocimientos

Customer success

Compliance

Risk

Audit

AI tools

Communication

Descripción del empleo

Skyward is seeking a Founding Customer Success professional to be the first dedicated customer success hire. You will work closely with sales, product, and founders to ensure customers achieve value with Skyward's AI-native compliance platform.

The role blends onboarding, implementation, and ongoing customer success, with heavy emphasis on understanding customer needs, driving adoption, and coordinating with product for feedback and improvements.