Customer Success Chapter Lead - Talent & Growth Architect

Infobip; Santiago; Híbrido; CLP 54.795.000 - 91.324.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Stock options

Flexible hybrid work model

Well-being programs

Descripción de la vacante

Infobip is seeking a Customer Success Chapter Lead to own people strategy, from hiring and onboarding to coaching, performance management, and career development, ensuring the chapter operates at the highest standard of excellence.

You will collaborate with Squad Leads to align functional goals with business outcomes and drive structured performance cycles, development plans, and capability growth across the region.

Formación

• Proven experience leading and developing teams in Customer Success, Account Management, or a related field.
• Strong people management skills including hiring, coaching, performance reviews, and succession planning.
• Experience working in matrix organizations with chapter- and squad-style models.
• Ability to balance strategic thinking with hands-on execution and clear stakeholder communication.
• Fluency in English; additional regional languages are a plus.

Responsabilidades

• Build and sustain a high-performing chapter by attracting, developing, and retaining top talent.
• Define professional standards and work methodologies across the chapter.
• Partner with Squad Leads to align goals with business outcomes.
• Run structured performance cycles, including feedback, salary reviews, and development planning.
• Identify skill gaps and drive targeted development initiatives.
• Champion tooling adoption and continuous improvement.
• Foster collaboration and knowledge sharing to scale best practices regionally.

Conocimientos

People management

Leadership

Strategic thinking

Execution

Communication

Stakeholder management

Growth mindset

Fluency in English

Descripción del empleo

Infobip is seeking a Customer Success Chapter Lead to own people strategy, from hiring and onboarding to coaching, performance management, and career development, ensuring the chapter operates at the highest standard of excellence.

You will collaborate with Squad Leads to align functional goals with business outcomes and drive structured performance cycles, development plans, and capability growth across the region.