Employee Experience Practitioner

Accenture Chile; Santiago; Presencial; CLP 10.044.000 - 14.508.000; Jornada completa

Descripción de la vacante

Accenture Chile is seeking a Customer Contact Comms Associate to support employee data processes and payroll workflows in our operations team.

In this role you will handle routine tasks with guidance, collaborate with your team and supervisor, and adapt to rotating shifts as needed. This position emphasizes accurate data management and reliable customer service within enterprise operations.

Formación

• In-depth knowledge of employee data processes and payroll workflows.
• Experience in customer operations and help desk support.
• Genuine interest in data design and process improvement.

Responsabilidades

• Solve routine problems using precedents and guidelines.
• Interact mainly with own team and direct supervisor.
• Receive detailed guidance and instruction for daily tasks.
• Contribute individually within a focused scope of work.
• Role may require rotating shifts.

Conocimientos

Customer Operations

Employee Data Process Design

HR Payroll

Educación

Higher Degree

Descripción del empleo

Customer Contact Comms Associate.

What are we looking for: Primary skill - Employee Data Process Design - P5

Secondary skill - HR Payroll - P4 .

Designation: Customer Contact Comms Associate.

Roles and Responsibilities:

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.


• Your expected interactions are within your own team and direct supervisor.


• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.


• The decisions that you make would impact your own work.


• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work.


• Please note that this role may require you to work in rotational shifts.

Location: Santiago.

Skill Required

Customer Operations

Voice Employee Data Process Design P5

Qualification

Higher Degree.

Certifications

Diploma of Spanish.

YOE

1 to 3 years.

What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs

Customer Operations Voice Help desk role ticket resolution

The design of employee data processes to manage employment data, records and transactions using standard technologies and processes.