Employee Experience Practitioner

Accenture; Santiago; Presencial; CLP 6.696.000 - 10.044.000; Jornada completa

Descripción de la vacante

Accenture Chile seeks a Customer Contact Comms Associate in Santiago to support customer operations and manage employee data processes. The role emphasizes routine problem solving, process design, and collaboration with the immediate team and supervisor.

The ideal candidate holds a higher degree, a Diploma of Spanish, and 1–3 years of experience, with willingness to work rotating shifts and contribute to service delivery improvements.

Formación

• Higher Degree required.
• Diploma of Spanish certification.
• 1–3 years of work experience.

Responsabilidades

• Improve workforce performance and productivity.
• Resolve customer operations voice help desk tickets.
• The design of employee data processes to manage employment data, records and transactions using standard technologies and processes.

Conocimientos

Customer Operations

Voice Employee Data Process Design P5

Educación

Higher Degree

Diploma of Spanish

Descripción del empleo

Customer Contact Comms Associate.

What are we looking for: Primary skill - Employee Data Process Design - P5
Secondary skill - HR Payroll - P4 .
Designation: Customer Contact Comms Associate.

Roles and Responsibilities:

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
• Your expected interactions are within your own team and direct supervisor.
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
• The decisions that you make would impact your own work.
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work.
• Please note that this role may require you to work in rotational shifts.

Location: Santiago.

Skill Required

• Customer Operations
• Voice Employee Data Process Design P5

Qualification

• Higher Degree.
• Certifications Diploma of Spanish.
• YOE 1 to 3 years.

What would you do

• Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs
• Customer Operations Voice Help desk role ticket resolution
• The design of employee data processes to manage employment data, records and transactions using standard technologies and processes.