Account Manager

Infobip ltd.; Santiago; On-site; CLP 26,929,982 - 44,883,303; Full time

Benefits offered by this job

Flexible work arrangements

Employee Stock Ownership Plan (ESOP)

Career mobility

Professional development

Job summary

A global technology company is seeking an Account Manager based in Santiago de Chile. The successful candidate will manage relationships with Tier 1 customers, driving growth, satisfaction, and retention. Responsibilities include coordinating internal teams, delivering on key business metrics, and identifying growth opportunities. Candidates should have proven experience managing enterprise accounts and a strong commercial mindset. The position offers a hybrid work environment, competitive salary, and a range of benefits including Employee Stock Ownership Plan and professional development opportunities.

Qualifications

• Proven experience managing and growing mid-market or enterprise customers.
• Strong commercial mindset with ownership of revenue, margin, and retention.
• Ability to coordinate multiple internal stakeholders in complex organizations.

Responsibilities

• Own relationships with Tier 1 customers for satisfaction and growth.
• Deliver on key business metrics like Gross Profit and upsell performance.
• Act as the main customer advocate and coordinate internal teams.

Skills

Proven experience managing mid-market or enterprise customers

Strong commercial mindset

Ability to navigate complex customer organizations

Solid understanding of CPaaS or SaaS

Confident communicator

Job description

Account Manager page is loaded## Account Managerremote type: Hybridlocations: Santiago de Chile (Chile)time type: Full timeposted on: Posted Todayjob requisition id: JR104352Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.Let’s build what’s next, together.**What this role is all about**As a Account Manager, you will own the growth, retention, and overall success of Tier 1 customers. Your mission is to build trusted relationships, deeply understand customer business needs, and drive measurable growth through adoption, upsell, and long-term partnership. This role sits at the intersection of commercial strategy, customer advocacy, and internal coordination.**What you’ll do*** Own relationships with Tier 1 customers, driving satisfaction, retention, and growth* Deliver on key business metrics such as Gross Profit, Margin %, NRR, and upsell performance* Act as the main customer advocate, coordinating internal teams to meet business and technical expectations* Identify growth opportunities through product adoption, cross-sell, and upsell initiatives* Forecast customer traffic and proactively manage risks related to revenue, margin, and collections* Support account setup and ongoing optimization in collaboration with Platform Operations and CPaaS teams* Work closely with Customer Success on SaaS-related opportunities and expansion* Maintain accurate account activity and opportunity tracking in Salesforce**What makes you a strong fit*** Proven experience managing and growing mid-market or enterprise customers* Strong commercial mindset with clear ownership of revenue, margin, and retention metrics* Ability to navigate complex customer organizations and coordinate multiple internal stakeholders* Solid understanding of CPaaS, SaaS, or technology-driven solutions* Strategic, data-driven, and comfortable forecasting and performance analysis* Confident communicator and relationship builder at multiple seniority levels**Why you'll love it here****• Financial rewards & recognition** - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.**• Flexible work arrangements** - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.**• ESOP (Employee Stock Ownership Plan)** - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.**• Work-life balance and Well-being** - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.**• Career mobility** - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path. **• Professional development** - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.**• International mobility***While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are.***Diversity drives connection****Infobip is built on diverse backgrounds, perspectives, and talents.** We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.**All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.**Read more about our .#LI-DM1[](blob:https://infobip.wd3.myworkdayjobs.com/5eca4134-d76b-47cd-be8f-5f9df38c0da3)0:00 / 1:25### Perks and benefits of being a BipperGreat work happens when you feel valued, supported, and motivated. That’s why our benefits are built to help you thrive - at work and beyond. Enjoy flexible work arrangements, Employee Stock Ownership Plan (ESOP), competitive salary and rewards, and time off when it matters most. Grow your career with internal mobility, mentorship, and global opportunities in our hubs worldwide.Join a company that values your growth, well-being, and success.Explore more