Global Strategic Account Manager – Growth & Retention

Infobip; Santiago; Hybrid; CLP 30,000,000 - 60,000,000; Full time

Benefits offered by this job

Stock options

Flexible work model

Well-being program

Career mobility

Mentorship

Job summary

Infobip is a global cloud communications platform. As an Account Manager, you will own the growth, retention, and overall success of Tier 1 customers, building trusted relationships and driving measurable value through adoption, upsell, and long‑term partnerships.

You’ll collaborate with cross‑functional teams to meet business and technical expectations, forecast revenue and margin, and ensure customer outcomes align with company strategy.

Qualifications

• Proven experience managing and growing mid‑market or enterprise customers.
• Strong commercial mindset with ownership of revenue, margin, and retention metrics.
• Ability to navigate complex organizations and coordinate multiple stakeholders.
• Solid understanding of CPaaS, SaaS, or technology‑driven solutions.
• Strategic, data‑driven forecasting and performance analysis.
• Confident communicator and relationship builder at senior levels.

Responsibilities

• Own relationships with Tier 1 customers, driving satisfaction, retention, and growth
• Deliver on key business metrics such as Gross Profit, Margin %, NRR, and upsell performance
• Act as the main customer advocate, coordinating internal teams to meet business and technical expectations
• Identify growth opportunities through product adoption, cross‑sell, and upsell initiatives
• Forecast customer traffic and proactively manage risks related to revenue, margin, and collections
• Support account setup and ongoing optimization with Platform Operations and CPaaS teams
• Work closely with Customer Success on SaaS opportunities and expansion
• Maintain accurate account activity and opportunity tracking in Salesforce

Skills

Account management

Mid-market / Enterprise

Revenue forecasting

Stakeholder management

SaaS / CPaaS knowledge

Data-driven decisions

Strong communication

Tools

Salesforce

Job description

Infobip is a global cloud communications platform. As an Account Manager, you will own the growth, retention, and overall success of Tier 1 customers, building trusted relationships and driving measurable value through adoption, upsell, and long‑term partnerships.

You’ll collaborate with cross‑functional teams to meet business and technical expectations, forecast revenue and margin, and ensure customer outcomes align with company strategy.