Customer service representative

Global Payments; Santiago; Presencial; CLP 10.044.000 - 14.508.000; Jornada completa

Descripción de la vacante

Global Payments is seeking a Customer Service Associate to respond to customer inquiries by phone, email, SMS and chat, delivering timely problem resolution in line with service standards.

You'll handle basic card-related requests, updates and payments for 1-2 client accounts, using GUI screens and client systems, with escalation to more experienced teams as needed. Ongoing training covers products, policies, and compliance.

Formación

• Minimum Qualifications: High School Diploma or Equivalent.

Responsabilidades

• Respond to customer inquiries via telephone, email, SMS and Chat to provide problem resolution.
• Resolves basic or tier 1 payment and account related requests.
• Escalates unresolved issues to more experienced representatives or designated departments.
• Builds knowledge of products, policies, and procedures for assigned clients.

Educación

High School Diploma or Equivalent

Descripción del empleo

Summary of This Role

Responds to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization’s service standards. Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to technical/service areas. Maintain detailed and current knowledge of the company’s/assigned client's products and services. Analyze customer service needs for communication to service and technical departments, when applicable. Requires ability to navigate a computerized data entry system or other relevant applications.

What Part Will You Play?

Resolves basic or tier 1 payment and account related requests to include but not limited to card activations, payments, name and address updates for card holders (customers) of 1-2 assigned company clients. Provides standardized or scripted responses by utilizing basic user friendly Graphic User Interface (GUI) screens for client systems and established documentation and processes. Enters required data into client provided systems and databases. Determines basic reasons for customer issues using a client provided decision tree and escalates or refers unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution. Begins to build base knowledge and familiarization of products, policies, and procedures for a limited number of clients and an understanding of association guidelines and compliance by frequently referring to online manuals and specific client training required to resolve card holder inquiries.

What Are We Looking For in This Role?

Minimum Qualifications:

• High School Diploma or Equivalent
• Typically No Relevant Experience Required

Preferred Qualifications:

• None Identified

What Are Our Desired Skills and Capabilities?

Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks. Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making. Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.

Global Payments and Worldpay recently joined forces, and we’re currently operating across two Workday application systems.

Global Payments background

Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world, from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we’re a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you. For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook.

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EEOC Statement

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify [e-mail].