Agile Delivery Lead (Scrum Master / Release Train Engineer)

Global Payments; Santiago; Presencial; CLP 116.845.000 - 175.268.000; Jornada completa

Descripción de la vacante

Global Payments is seeking an Agile Delivery Lead to enable software delivery across multiple teams for the Genius Enterprise POS platform. You will act as a servant leader, delivery facilitator, and agile coach to improve predictability, transparency, and execution across Product and Engineering.

You may directly support one or more teams as a Scrum Master and collaborate with Product, Engineering, Architecture, and Delivery stakeholders to optimize backlog readiness and customer outcomes.

Formación

• Education: Bachelor's degree in Business, IT, CS, Engineering, or related field; or equivalent experience.
• 3+ years in Scrum Master, Agile Delivery Lead, Release Train Engineer, Project Manager, Agile Coach, Product Owner, or related role.
• Experience with Jira and Confluence; knowledge of SAFe, Scrum, Kanban in enterprise settings.

Responsabilidades

• Facilitate coordination across multiple Agile teams, product pods, and stakeholders.
• Identify and resolve delivery risks, dependencies, and impediments.
• Drive transparency with delivery metrics and executive-ready status updates.
• Support planning and align team execution with evolving business priorities.
• Collaborate with Product, Engineering, Architecture, and Delivery stakeholders to improve outcomes.
• Coach teams in Agile, Lean, Scrum, and Kanban practices.

Conocimientos

Agile delivery

Facilitation

Servant leadership

Risk management

Stakeholder management

Delivery metrics

Prioritization

Influence

Communication

Technical foundation

Pressure management

Educación

Bachelor's degree

Herramientas

Jira

Confluence

Descripción del empleo

Position Purpose

As an Agile Delivery Lead, you will enable effective software delivery across multiple Agile teams supporting the Genius Enterprise POS platform. You will serve as a servant leader, delivery facilitator, and agile coach responsible for improving delivery predictability, organizational agility, transparency, alignment, and execution effectiveness across Product and Engineering. Depending on business needs, you may directly support one or more Agile teams as a Scrum Master while also facilitating planning, dependency management, delivery governance, risk management, and continuous improvement activities across a broader portfolio of teams.

Responsibilities

• Facilitate coordination across multiple Agile teams, product pods, and delivery stakeholders.
• Identify, communicate, and help resolve delivery risks, dependencies, and impediments.
• Drive transparency through delivery metrics, health reporting, and executive-ready status communication.
• Support planning activities and help align team execution with evolving business priorities.
• Partner with Product, Engineering, Architecture, and Delivery stakeholders to improve execution effectiveness and organizational alignment.
• Coach teams in Agile, Lean, Scrum, and Kanban practices.
• Promote continuous improvement through retrospectives, metrics analysis, and delivery coaching.
• Help teams establish sustainable delivery practices appropriate to their level of Agile maturity.
• Serve as Scrum Master for one or more Agile teams as needed.
• Facilitate Agile ceremonies including planning, refinement, retrospectives, and daily coordination activities.
• Partner with Product Owners and Engineering Leads to improve backlog readiness, delivery predictability, and customer outcomes.

Skills

• Strong understanding of Agile delivery principles and practices.
• Ability to facilitate productive discussions across technical, business, and leadership stakeholders.
• Strong servant leadership mindset with the ability to coach individuals and teams toward improved delivery outcomes.
• Ability to adapt delivery approaches based on team maturity and business needs.
• Ability to identify, manage, and communicate risks, dependencies, and impediments.
• Strong organizational, planning, and stakeholder management skills.
• Ability to analyze delivery metrics and identify opportunities to improve transparency, predictability, and execution effectiveness.
• Ability to balance changing priorities within a fast-paced delivery environment.
• Ability to influence without direct authority.
• Excellent verbal, written, and presentation skills, including communication with executives and senior leaders.
• Solid technical foundation with the ability to quickly learn and understand applications and infrastructure.
• Ability to work effectively under pressure.

Education / Certification

Education/Certification Bachelor's degree in Business, Information Technology, Computer Science, Engineering, or related field; or equivalent combination of education and practical experience. Relevant Agile, Lean, Product Delivery, Project Management, or Technology certifications may be considered in lieu of portions of formal education requirements.

Experience Required

ExperienceRequired 3+ years of experience serving as a Scrum Master, Agile Delivery Lead, Release Train Engineer, Project Manager, Agile Coach, Product Owner, or related delivery role. Experience supporting Agile delivery teams in software development organizations. Experience facilitating team and cross-functional planning activities. Experience identifying, communicating, and helping resolve delivery risks, dependencies, and impediments. Experience working with Product, Engineering, and business stakeholders to improve delivery outcomes. Experience using Agile delivery tools such as Jira and Confluence. Experience applying Agile, Lean, Scrum, Kanban, SAFe, or similar delivery frameworks in a practical business environment. Experience creating and communicating delivery metrics, status reporting, and executive-level updates. Experience supporting organizations that utilize Scrum, Kanban, Lean, SAFe, or hybrid delivery models. Experience operating within large-scale enterprise software delivery environments.

Preferred Experience

Experience supporting delivery across multiple Agile teams or product areas. Experience facilitating cross-team planning, dependency management, or portfolio-level coordination activities. Experience coaching teams with varying levels of Agile maturity. Experience operating within large-scale enterprise software delivery environments. Experience supporting organizations that utilize Scrum, Kanban, Lean, SAFe, or hybrid delivery models. Experience working in payment processing, point-of-sale (POS), restaurant technology, retail technology, or other transaction-intensive environments. Experience supporting organizations undergoing Agile transformation or process standardization initiatives. Experience presenting delivery insights, risks, and recommendations to Director, VP, or Executive-level stakeholders.

Company Overview

Global Payments and Worldpay recently joined forces, and we’re currently operating across two Workday application systems. At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500 company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you.

Accommodations

Accessibility Requests: If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail]. EEOC Statement: Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify [e-mail].