Agile Delivery Lead (Atlassian Platform Administrator / RTE)

Global Payments; Santiago; Presencial; CLP 48.000.000 - 84.000.000; Jornada completa

Descripción de la vacante

Global Payments is seeking an Agile Delivery Lead / Atlassian Platform Administrator to enable scalable software delivery across multiple teams supporting the Genius POS platform. The role focuses on Jira configuration, governance, automation, and delivery standardization, with potential growth toward Release Train Engineer responsibilities.

Ideal candidates bring hands-on Jira and Atlassian administration experience, plus exposure to Agile delivery, planning, risk coordination, and

Formación

• Hands-on Jira and Atlassian administration experience.
• Experience with Jira workflows, permissions, automations, and dashboards.
• Experience supporting Agile software delivery teams.
• Experience working with Product, Engineering, and business stakeholders.

Responsabilidades

• Administer and optimize the Atlassian Jira platform.
• Design, configure, and maintain Jira workflows, screens, schemes, and reports.
• Partner with stakeholders to standardize Jira usage while balancing governance.
• Escalate and resolve Atlassian platform issues and data integrity concerns.
• Create and maintain Atlassian documentation and adoption guidance.
• Support planning activities and align delivery with priorities.

Conocimientos

Jira administration

Jira configuration

Jira data integrity

Agile delivery

Stakeholder facilitation

Team credibility

Facilitation adaptation

Risk management

Stakeholder management

Delivery metrics

Prioritization

Influence without authority

Communication

Technical foundations

Working under pressure

Educación

Bachelor's degree in related field

Atlassian certifications (Jira Administration)

Herramientas

Jira

Confluence

Jira Product Discovery

Marketplace apps governance

Descripción del empleo

Position Purpose

As an Agile Delivery Lead (RTE / Atlassian Platform Administrator), you will enable effective software delivery across multiple Agile teams supporting the Genius POS platform. This role will initially focus on Atlassian platform administration, with primary emphasis on Jira configuration, governance, optimization, workflow automation, and support for delivery standardization. Over time, based on organizational need and the individual’s strengths, the role may evolve toward a broader Agile Delivery Lead / Release Train Engineer position or continue as a dedicated Atlassian Platform Administrator supporting Genius POS delivery operations. The ideal candidate will bring strong hands-on Jira and Atlassian administration experience, along with practical exposure to Agile software delivery. Depending on organizational needs, the role may support Agile teams through facilitation, planning, risk coordination, and delivery improvement activities, with the potential to grow into broader Scrum Master, Agile Delivery Lead, or Release Train Engineer responsibilities over time.

Responsibilities

• Administer and optimize the Atlassian platform, primarily Jira, with support for Confluence, Jira Product Discovery, and approved Marketplace apps.
• Design, configure, and maintain Jira workflows, issue types, fields, screens, schemes, permissions, automations, dashboards, filters, and reports to support scalable Agile delivery.
• Partner with delivery, engineering, product, and leadership stakeholders to standardize Jira usage while balancing team-level flexibility and enterprise governance needs.
• Serve as an escalation point for complex Atlassian platform issues, user support, access questions, configuration defects, and reporting/data integrity concerns.
• Create and maintain Atlassian platform documentation, standards, training materials, and adoption guidance for administrators, power users, and delivery teams.
• Support coordination across Agile teams, product pods, and delivery stakeholders as needed.
• Identify, communicate, and help resolve delivery risks, dependencies, and impediments.
• Drive transparency through delivery metrics, health reporting, and executive-ready status communication.
• Support planning activities and help align team execution with evolving business priorities.
• Partner with Product, Engineering, Architecture, and Delivery stakeholders to improve execution effectiveness and organizational alignment.
• Apply working knowledge of Agile, Lean, Scrum, or Kanban practices to support team delivery and Jira workflow design.
• Support continuous improvement through retrospectives, metrics review, and delivery process refinement.
• Partner with Product Owners and Engineering Leads to improve backlog readiness, delivery predictability, and customer outcomes.

Skills

• Hands-on expertise administering Jira and the broader Atlassian ecosystem, including workflows, schemes, permissions, automation, dashboards, reporting, and Marketplace app governance.
• Ability to translate business and delivery needs into scalable Jira configurations that improve transparency, predictability, governance, and team execution.
• Strong understanding of Jira data integrity, access controls, user/group management, project permissions, and reporting consistency across teams and portfolios.
• Working knowledge of Agile delivery principles, including Scrum, Kanban, or similar team-based delivery practices.
• Ability to facilitate productive discussions across technical, business, and leadership stakeholders.
• Ability to build credibility with delivery teams and help teams improve ways of working over time.
• Ability to adapt support and facilitation approaches based on team maturity and business needs.
• Ability to identify, manage, and communicate risks, dependencies, and impediments.
• Strong organizational, planning, and stakeholder management skills.
• Ability to use Jira data, delivery metrics, and reporting outputs to identify opportunities to improve transparency, predictability, and execution effectiveness.
• Ability to balance changing priorities within a fast-paced delivery environment.
• Ability to influence without direct authority.
• Excellent verbal, written, and presentation skills, including communication with executives and senior leaders.
• Solid technical foundation with the ability to quickly learn and understand applications and infrastructure.
• Ability to work effectively under pressure.

Education & Certification

Atlassian certifications, including Jira Administration or related Atlassian credentials, are strongly preferred. Bachelor's degree in Business, Information Technology, Computer Science, Engineering, or related field; or equivalent combination of education and practical experience. Relevant Agile, Lean, Product Delivery, Project Management, or Technology certifications may be considered in lieu of portions of formal education requirements.

Experience Required

• Experience Required hands-on experience administering Jira and the Atlassian ecosystem, including Jira configuration, workflows, schemes, permissions, automations, dashboards, reporting, Confluence, Jira Product Discovery, and Marketplace apps.
• Experience supporting Jira governance, standardization, cleanup, migration, or consolidation efforts across multiple teams or business areas.
• Experience supporting Agile software delivery teams, with exposure to Scrum, Kanban, SAFe, or similar delivery practices.
• Experience supporting Agile delivery teams in software development organizations.
• Experience identifying, communicating, and helping resolve delivery risks, dependencies, and impediments.
• Experience working with Product, Engineering, and business stakeholders to improve delivery outcomes.
• Experience applying Agile, Lean, Scrum, Kanban, SAFe, or similar delivery frameworks in a practical business environment.

Preferred Experience

• Experience serving as a Scrum Master, Agile Delivery Lead, Release Train Engineer, Agile Coach, Product Owner, or similar delivery leadership role.
• Experience directly facilitating Agile ceremonies, including planning, refinement, retrospectives, daily coordination, or similar team-level delivery routines.
• Experience creating and communicating delivery metrics, status reporting, and executive-level updates.
• Experience supporting delivery across multiple Agile teams or product areas.
• Experience facilitating cross-team planning, dependency management, or portfolio-level coordination activities.
• Experience coaching teams with varying levels of Agile maturity.
• Experience operating within large-scale enterprise software delivery environments.
• Experience supporting organizations that utilize Scrum, Kanban, Lean, SAFe, or hybrid delivery models.
• Experience working in payment processing, point-of-sale (POS), restaurant technology, retail technology, or other transaction-intensive environments.
• Experience supporting organizations undergoing Agile transformation or process standardization initiatives.
• Experience presenting delivery insights, risks, and recommendations to Director, VP, or Executive-level stakeholders.

Company Information

Global Payments and Worldpay recently joined forces, and we’re currently operating across two Workday application systems. If you don’t see one of your applications here, it may have been submitted in the Worldpay Workday system instead.

At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises.

Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America.

Wherever you are—or wherever you want to be—we’re there, ready to support you.

For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook.

Accommodations and Equal Opportunity

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EEOC Statement: Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify [e-mail].