Customer service representative

Global Payments; Las Condes; Presencial; CLP 7.812.000 - 12.276.000; Jornada completa

Descripción de la vacante

Global Payments is seeking a customer service focused professional to respond to inquiries via telephone, email, SMS and Chat. You will resolve routine payment and account requests using scripted guidance and GUI screens, while entering data into client systems.

The role trains on products, policies, and compliance, with escalation for more complex issues as needed. High school diploma required; no prior experience necessary.

Formación

• High School Diploma or Equivalent is required.
• No prior relevant experience is required.
• Ability to navigate data entry systems and use standard scripts.
• Following established procedures with guidance.

Responsabilidades

• Respond to customer inquiries via phone, email, SMS and Chat to resolve issues.
• Handle tier 1 payment and account requests, such as activations and updates.
• Enter data into client systems and escalate unresolved issues as needed.
• Refer complex cases to more experienced agents.

Conocimientos

Communication skills

Problem solving

Data entry

Customer service

Educación

High School Diploma or Equivalent

Herramientas

GUI screens

Descripción del empleo

Summary of This RoleResponds to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization's service standards. Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to technical/service areas. Maintain detailed and current knowledge of the company's/assigned client's products and services. Analyze customer service needs for communication to service and technical departments, when applicable. Requires ability to navigate a computerized data entry system or other relevant applications.What Part Will You Play?Resolves basic or tier 1 payment and account related requests to include but not limited to card activations, payments, name and address updates for card holders (customers) of 1-2 assigned company clients. Provides standardized or scripted responses by utilizing basic user friendly Graphic User Interface (GUI) screens for client systems and established documentation and processes. Enters required data into client provided systems and databases. Determines basic reasons for customer issues using a client provided decision tree and escalates or refers unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution.Begins to build base knowledge and familiarization of products, policies, and procedures for a limited number of clients and an understanding of association guidelines and compliance by frequently referring to online manuals and specific client training required to resolve card holder inquiries.What Are We Looking For in This Role?Minimum QualificationsHigh School Diploma or EquivalentTypically No Relevant Experience RequiredPreferred QualificationsNone IdentifiedWhat Are Our Desired Skills and Capabilities?Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.