Customer Service Representative (Travel Industry)

Hjbtravels; Concepcion; Híbrido; CLP 7.812.000 - 12.276.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Training and ongoing support

Flexible work options (part or full time)

Growth opportunities within the travel industry

Supportive and collaborative team environment

Descripción de la vacante

A travel industry company is seeking a motivated Customer Service Representative in Concepcion, Chile. The role involves assisting customers with travel inquiries, booking processes, and ensuring a positive experience. Ideal candidates will have strong communication skills and a customer-focused attitude. This position offers training, flexible work options, and opportunities for growth within the travel sector.

Formación

• Strong communication and interpersonal skills.
• Customer service experience preferred but not required.
• Ability to work independently and manage time effectively.
• Comfortable using computers, email, and online systems.
• Detail-oriented with a positive, solution-focused attitude.
• Interest in the travel industry is a plus.

Responsabilidades

• Respond to customer inquiries via phone and email.
• Assist clients with travel planning, reservations, and general questions.
• Provide accurate information regarding destinations, policies, and procedures.
• Maintain clear and professional communication with clients.
• Follow company guidelines and service standards.
• Document interactions and updates as needed.

Conocimientos

Strong communication skills

Customer service experience

Time management

Computer literacy

Detail-oriented

Interest in the travel industry

Descripción del empleo

Job Description:

We are seeking a motivated and customer-focused Customer Service Representative to support clients within the travel industry. This role is ideal for individuals who enjoy helping others, have strong communication skills, and are interested in learning the travel business while delivering exceptional service.

As a Customer Service Representative, you will assist clients with travel-related inquiries, provide guidance throughout the booking process, and ensure a positive experience from start to finish.

Key Responsibilities:

• Respond to customer inquiries via phone and email
• Assist clients with travel planning, reservations, and general questions
• Provide accurate information regarding destinations, policies, and procedures
• Maintain clear and professional communication with clients
• Follow company guidelines and service standards
• Document interactions and updates as needed
  Qualifications:
  • Strong communication and interpersonal skills
  • Customer service experience preferred (not required)
  • Ability to work independently and manage time effectively
  • Comfortable using computers, email, and online systems
  • Detail-oriented with a positive, solution-focused attitude
  • Interest in the travel industry is a plus
  What We Offer:
  • Training and ongoing support
  • Flexible work options (part or full time)
  • Growth opportunities within the travel industry
  • Supportive and collaborative team environment