Clinician Onboarding Specialist (BBS938)

Overseas (United States); Valparaíso; Remote; CLP 58,881,000 - 88,322,000; Full time

Job summary

Overseas is hiring a Clinician Onboarding Specialist for remote LATAM work. You will lead three-hour live onboarding sessions for clinicians, walk them through the EHR platform and payroll setup via screen sharing, and prepare materials ahead of each session.

You’ll address follow-up questions and help refine onboarding processes over time. You’ll join a team that values clear communication, energy on calls, and healthcare onboarding expertise.

Qualifications

• Strong written and verbal English communication, warm delivery.
• Healthcare onboarding or clinical support experience.
• Comfort presenting on live screen-share calls and navigating EHR platforms.

Responsibilities

• Lead three-hour live onboarding calls with clinicians via video conference.
• Walk clinicians through the EHR platform via screen share, covering workflows and navigation.
• Guide clinicians through payroll setup in Rippling or a similar system.
• Answer live questions and handle inquiries with composure.
• Prepare materials and coordinate calendars, invites, and pre-call communications.

Skills

Live onboarding

EHR platform

Screen share

Payroll systems

Onboarding coordination

Google Workspace

Notion

Airtable

Rippling

Gusto

Tools

Rippling

Gusto

Tebra

Job description

Clinician Onboarding Specialist
Open to Latin America: This role is open to candidates based in Latin America.
Remote

About Our Client

Our client is a fast-growing, mission-driven virtual behavioral health platform serving one of the most underserved patient populations in the US. Clinician onboarding is a high-priority function that directly shapes how hundreds of clinicians experience their first weeks on the platform.

About the Role

We're looking for a Clinician Onboarding Specialist to own the onboarding experience for new clinicians joining the platform. You'll lead three-hour live onboarding calls, walk clinicians through the EHR platform and payroll system via screen share, prepare materials ahead of each session, support clinicians with follow-up questions, and flag recurring issues so the onboarding process improves over time.

This role is currently owned by a company leader, and you'll be taking over the function. Communication quality and energy are non-negotiable: you'll be on live calls with large cohorts of clinicians, keeping them engaged and informed across a full session. If you have healthcare onboarding or clinical support experience and are confident presenting on live calls, this role is a strong fit.

Responsibilities

• Lead three-hour live onboarding calls with newly hired clinicians via video conference, keeping large cohorts engaged and confident with strong energy and clear communication
• Walk clinicians through the EHR platform step by step via screen share, covering workflows, documentation, scheduling, and platform navigation
• Guide clinicians through the payroll system, including timesheet entry and setup in Rippling or a comparable platform
• Answer questions live and handle a range of technical and process-related inquiries with composure
• Prepare materials, presentations, and platform setups ahead of each session, and coordinate participant lists, calendar invites, and pre-call communication
• Respond to post-call clinician questions via email or messaging with accurate, timely answers, tracking open questions until every clinician has a complete response
• Escalate complex or clinical questions to the appropriate internal team member
• Identify recurring questions and friction points in onboarding, flag them with clear documentation, and help improve materials, scripts, and workflows over time

What We're Looking For

• Strong written and verbal English communication with a clear, professional, and warm delivery (an accent is fine as long as communication is clear and confident)
• Healthcare experience, ideally in behavioral health, therapy, or clinical support
• Comfort navigating and presenting EHR platforms on live screen-share calls; familiarity with Tebra is a strong plus
• Experience walking clinicians or staff through onboarding processes, including healthcare guidelines, policies, and platform navigation
• Familiarity with payroll systems such as Rippling, Gusto, or similar; Rippling experience is preferred
• Strong energy and presence on live video calls, able to keep a large group engaged across an extended session
• Proficient with Google Workspace, Notion, Airtable, and similar productivity tools
• Well-organized and self-directed, managing preparation, execution, and follow-up across multiple onboarding cohorts at once

Nice to Have

• Background in credentialing, revenue cycle management, scheduling, or provider support in a healthcare setting
• Experience supporting clinician onboarding at a telehealth, virtual care, or behavioral health platform
• Familiarity with Tebra or similar behavioral health EHR platforms
• Experience managing onboarding programs for large cohorts across multiple sessions

Work Schedule

• 100% remote setup so you can work wherever you're most productive
• This position operates on a full-time basis, with dedicated hours to ensure alignment with the team and delivery of quality work
• Availability Monday through Friday, 9 AM to 5 PM US Pacific Time

Compensation & Time Off

• Compensation paid in USD
• Paid bi-monthly on the 15th and 30th
• Paid Time Off according to company policy
• Holidays observed according to company guidelines