Americas E‑Commerce Operations Lead

PUMA; Chile; On-site; CLP 9,000,000 - 13,000,000; Full time

Job summary

PUMA seeks a results‑driven professional to own the operational engine that drives Ecommerce performance across the Americas, ensuring disciplined execution and clear accountability, while enabling the Americas hub leader to focus on growth and strategic direction.

Establish a structured cadence, support regional reviews, and monitor KPIs, trends, and risks. Coordinate global playbooks and drive alignment across markets and global teams.

Qualifications

• 6+ years in Consulting, Corporate Strategy, Ecommerce, or similar.
• Advanced English (oral and written).
• Strong program management capability across multiple stakeholders.
• Analytical skills to translate performance data into actions.
• Excellent stakeholder management across global and regional teams.

Responsibilities

• Establish and manage a structured operating cadence across Americas E‑Commerce teams.
• Support preparation of key business reviews (MBRs, regional reviews, leadership updates).
• Track commercial performance across markets, ensuring KPI visibility, trends and risks.
• Identify performance gaps and drive follow-up actions across markets.
• Coordinate rollout and adoption of global playbooks across marketing, CRM, data optimization, etc.
• Monitor adherence to global guardrails (budget, channel mix, promos).
• Act as primary coordination point between Americas markets and global teams.
• Ensure alignment between global priorities and market execution.

Skills

Program management

Ecommerce

Strategy

Analytics

Stakeholder mgmt

Communication

Job description

PUMA seeks a results‑driven professional to own the operational engine that drives Ecommerce performance across the Americas, ensuring disciplined execution and clear accountability, while enabling the Americas hub leader to focus on growth and strategic direction.

Establish a structured cadence, support regional reviews, and monitor KPIs, trends, and risks. Coordinate global playbooks and drive alignment across markets and global teams.