Warehouse Commercial & Dispatch Manager

Manpower Schweiz; Chiasso; On-site; CHF 120,000 - 150,000; Full time

Job summary

Manpower Schweiz is seeking a commercially oriented Warehouse & Dispatch Manager to oversee customer order execution from warehouse through dispatch and invoicing. The role requires strong coordination across SAP processes and delivery documentation, with flexibility to work also from North Milan as needed.

You will coordinate inventory, prepare delivery notes, oversee freight negotiation, and ensure accurate SAP invoicing.

Qualifications

• Experience in commercial operations, order management, dispatch and logistics coordination.
• Strong SAP knowledge across sales, delivery, inventory and invoicing.
• Understanding of VAT, delivery documentation and commercial transactions.
• Experience negotiating with transporters/logistics companies.
• Excellent inventory and order-to-invoice understanding.
• Strong English; Italian language desirable.
• Excellent Excel and general computer skills.
• High accuracy in commercial documentation.
• Ability to coordinate multiple customer orders independently.
• Availability to work also from North Milan when required.

Responsibilities

• Plan dispatches based on stock and delivery schedules.
• Coordinate stock allocation in SAP and with warehouse operators.
• Prepare delivery notes, DDTs and transport documents.
• Arrange transportation and coordinate pickup/delivery schedules.
• Negotiate freight quotations and monitor costs.
• Manage SAP activities for deliveries, dispatches, goods movements, invoicing.
• Prepare customer invoices in SAP with correct prices and VAT.
• Coordinate with Customer Service/Sales, warehouse operators and transporters.
• Monitor orders, undelivered quantities and invoicing status; resolve exceptions.
• Maintain dispatch, freight and inventory reports; coordinate with Sales, Finance, CS and Management.

Skills

Logistics coordination

SAP knowledge

Customer invoicing

Inventory control

Excel skills

English proficiency

Italian desirable

Tools

SAP

Job description

Warehouse Commercial & Dispatch Manager

Role Purpose

We are looking for a commercially oriented Warehouse & Dispatch Manager to manage customer order execution from the warehouse through to final dispatch and invoicing. The role requires strong coordination skills across inventory, delivery documentation, transportation, SAP processing and commercial accuracy. The person must be fully available to work also from North Milan, depending on operational needs. Physical picking, loading and movement of goods will be performed by warehouse operators.

Key Responsibilities

1. Customer Order Planning - Review customer orders and plan dispatches based on stock availability, customer requirements and agreed delivery schedules.

2. Inventory Coordination - Monitor stock availability in SAP and coordinate with warehouse operators to ensure correct material allocation and preparation.

3. Delivery Documentation - Prepare delivery notes/challans, DDTs and all required dispatch and transportation documents.

4. Transporter Management - Arrange transportation, coordinate pickup/delivery schedules and maintain strong relationships with transporters.

5. Freight Negotiation & Control - Obtain and negotiate freight quotations, select transport options and monitor transportation costs.

6. SAP Processing - Manage SAP activities related to deliveries, dispatches, goods movements and invoicing.

7. Customer Invoicing - Prepare accurate customer invoices in SAP, ensuring correct prices, quantities, VAT and commercial conditions.

8. Dispatch Coordination - Coordinate with Customer Service/Sales, warehouse operators and transporters to ensure timely and correct dispatches.

9. Commercial & Inventory Controls - Monitor pending orders, undelivered quantities, discrepancies, documentation and invoicing status; resolve exceptions promptly.

10. Reporting & Coordination - Maintain dispatch, freight and inventory reports; coordinate with Sales, Finance, Customer Service and Management.

Candidate Profile

• Experience in commercial operations, order management, dispatch, logistics coordination, inventory control or accounting-related warehouse operations.
• Strong working knowledge of SAP (sales, delivery, inventory and invoicing processes).
• Solid understanding of customer invoicing, VAT, delivery documentation and commercial transactions.
• Experience negotiating with transporters/logistics companies.
• Good understanding of inventory and order-to-invoice processes.
• Good working knowledge of English.
• Italian language highly desirable.
• Strong Excel and general computer skills.
• High accuracy and attention to commercial documentation.
• Ability to independently coordinate multiple customer orders and priorities.
• Availability to work also from North Milan when required.