User Training & Delivery Consultant – Sequence Services

World Intellectual Property Organization – WIPO; Genf; Hybrid; CHF 148.000 - 221.000; Vollzeit

Zusammenfassung

World Intellectual Property Organization – WIPO is seeking a Consultant to provide user training, customer support and sequence services development for the WIPO BRIDGE project. The role involves coordinating learning activities, mentoring and training delivery at Geneva-based settings or remote/offsite with periodic onsite meetings.

The incumbent will support planning, execution control, and data collection for user feedback, while ensuring alignment with PRINCE2 principles and Stage Gate

Qualifikationen

• Two+ years experience coordinating and delivering online training in IP or life sciences.
• Six+ years progressive project experience including digital customer journey delivery and management.
• Planning, scheduling, reporting, tracking, meeting coordination, risk and issue follow up.
• Coordination of training, capacity building and mentoring, including trainer/mentor coordination and learning-material workflows.
• Stakeholder management, drafting, organization and communication across business, technical and legal interfaces.

Aufgaben

• Coordinate user trainings and customer journey activities for WIPO BRIDGE.
• Design and deliver training content, mentor participants and track outcomes.
• Manage planning, risk, issues, and stakeholder communications across work packages.
• Support CMS/LMS administration and learning-environment design and management.

Kenntnisse

Training coordination

Project management

Digital customer journey

Stakeholder management

Documentation

Ausbildung

Advanced university degree in law/related field

Tools

CMS

LMS

Collaboration platforms

Jobbeschreibung

World Intellectual Property Organization – WIPO is seeking a Consultant to provide user training, customer support and sequence services development for the WIPO BRIDGE project. The role involves coordinating learning activities, mentoring and training delivery at Geneva-based settings or remote/offsite with periodic onsite meetings.

The incumbent will support planning, execution control, and data collection for user feedback, while ensuring alignment with PRINCE2 principles and Stage Gate