Senior Client Support Specialist (Bilingual)

World Intellectual Property Organization; Genf; Vor Ort; CHF 85.000 - 105.000; Vollzeit

Zusammenfassung

World Intellectual Property Organization in Geneva seeks a Senior Client Support Assistant to provide high-quality customer services for international patent applications. The role requires handling formality checks in multiple languages and proactive client support under supervision.

Two-year limited-term appointment with potential extension; mobility within WIPO and cross-functional collaboration are expected. Strong language skills and client-focused mindset are essential.

Qualifikationen

• Must have completed secondary education.
• Eight years of relevant work experience including formalities processing is desirable.
• Excellent written and spoken knowledge of one language and good knowledge of a second language (one being English).

Aufgaben

• Analyze defects in applications and communicate with clients; provide advice and improvements to the Team Head.
• Participate in development activities relating to the PCT system and IT tools.
• Examine formalities in at least two languages for complex international applications and ensure timely follow-up.

Kenntnisse

Customer service

Languages

Team collaboration

Communication

Ausbildung

Secondary education

Jobbeschreibung

World Intellectual Property Organization in Geneva seeks a Senior Client Support Assistant to provide high-quality customer services for international patent applications. The role requires handling formality checks in multiple languages and proactive client support under supervision.

Two-year limited-term appointment with potential extension; mobility within WIPO and cross-functional collaboration are expected. Strong language skills and client-focused mindset are essential.