Travel Experience Specialist Trainee 100%

My-Mountains GmbH; Luzern; On-site; CHF 85,000 - 115,000; Full time

Benefits offered by this job

SBB travel pass reimbursement

Discounted hotel bookings

Rigi seasonal pass

Seasonal office events

Opportunity to join day trips

Job summary

MyMountains in Lucerne, Switzerland seeks an organized Travel Planner to manage tour guides and ski instructors, coordinate hotels, trains, and activities, and craft detailed client itineraries. You will negotiate supplier terms, prepare quotes for day tours, and provide phone/email support. The role requires a proactive, problem-solving mindset and a flexible weekend rotation.

Start ideally in 2027. The position is full-time, based in Lucerne, with a 1-year contract and potential for permanent

Qualifications

• Autonomous and highly organized.
• Proactively provide solutions to optimise and streamline processes.
• Nothing is impossible attitude.
• Degree in Tourism or 1–3 years of relevant industry experience.
• Fluent German and excellent English.
• Swiss citizens or valid work permit for Switzerland.

Responsibilities

• Manage our pool of Tour Guides and Ski Instructors: availabilities, bookings, contracts.
• Manage bookings for hotels, restaurants, trains, entrance tickets, and activities.
• Prepare and update detailed client itineraries.
• Negotiate rates and conditions with suppliers.
• Prepare quotations and travel proposals for our Day Tours.
• Provide customer support via phone and email.
• Participate in weekend and public holiday duty rotations.

Skills

Autonomous

Highly organized

Problem solving

Analytical skills

Written & verbal communication

German & English fluency

Education

Degree in Tourism or 1–3 years of relevant industry experience

Job description

Do you absolutely love trains & mountains? Are you an excellent planner with outstanding organizational skills? Do you have an excellent attention to details and love turning ideas into reality? Do you speak German and English? If your answers are yes, then join us!

This role will involve planning outstanding travel itineraries while coordinating hotels, transport, guides, restaurants, and activities to deliver exceptional travel experiences within budget.

While planning will be your primary focus, you'll also have opportunities to contribute ideas and collaborate on developing new travel experiences.

A person in this role is comfortable in an "all hands-on deck" environment, enjoy challenges, solving problems, is positive and is able to thrive in a fast-paced culture.

Why MyMountains?

Our mission is focused around the people and the product: develop the most unique and exclusive Travel Experiences with local communities, creating a positive impact for the overall industry while working with great people with different cultural backgrounds and expertise. We are building a professional, friendly and people-oriented company with a broad and deep understanding of the travel industry.

Tasks

• Manage our pool of Tour Guides and Ski Instructors: availabilities, booking, contracts, etc.
• Manage bookings for hotels, restaurants, trains, entrance tickets, and activities.
• Prepare and update detailed client itineraries.
• Negotiate rates and conditions with suppliers
• Prepare quotations and travel proposals for our Day Tours.
• Provide customer support via phone and email.
• Participate in weekend and public holiday duty rotations (minimum two weekends per month during peak season).

Requirements

• Autonomous and highly organized.
• Proactively provide solutions to optimise and streamline processes.
• Nothing is impossible attitude.
• Degree in Tourism or 1-3 years of relevant industry experience.
• Helpful and positive presence.
• Strong organizational, analytical, and communication skills to translate problems into solutions and functional plans.
• Strong written and verbal communication skills.
• Fluent German and excellent English. Other languages would be considered as a plus.
• If you are a skier or hiker will be considered a plus.
• To qualify for this position, candidates should either be Swiss citizens or already possess the legal authorization to reside and work in Switzerland.
• Contract duration**:** 1-year, 100% position with a flexible start date, ideally at the beginning of 2027, with the possibility of converting to a permanent full-time position.
• Location: Lucerne.
• Be part of an exciting adventure and an interdisciplinary team with highly motivated people.
• Salary: competitive based on experience and qualifications.

Working at MyMountains & Benefits

• Opportunity to work in a small and friendly environment where everyone makes the difference.
• Opportunity to grow fast in a small and positive environment.
• Complete reimbursement of the SBB 'half-tax' travel pass, which includes comprehensive coverage of nationwide public transportation.
• Access to discounted hotel bookings.
• Access to our Rigi company seasonal Pass.
• Seasonal office events.
• Opportunity to join our day and multi day trips.