Pre-Arrival Concierge Assistant (M/W/X) - Temporary contract - Le Châble

Le Collectionist; Le Châble; Vor Ort; CHF 61.000 - 95.000; Vollzeit

Benefits dieser Stelle

Phone allowance

Travel allowance

Branded company uniform

Ski pass deduction

Organised insurance

Air Glaciers heli rescue

Seasonal ski/board hire

Team events

Zusammenfassung

Bramble Ski by Le Collectionist is seeking an exceptional Pre-arrival Concierge to deliver unforgettable guest journeys across Alpine destinations. You’ll manage pre-arrival services from transfers to exclusive experiences, ensuring flawless planning before arrival.

Requires at least 2 years in luxury hospitality, fluent English (French/German a plus), and strong organizational skills. Austrian scheduling notes apply; on-site work and seasonal shifts are expected.

Qualifikationen

• Minimum 2 years’ experience in luxury hospitality or concierge services.
• Fluent in English; French or German is a strong advantage.
• Excellent organizational skills and attention to detail.
• Comfortable with CRMs and itinerary platforms.
• EU passport or valid residence permit required.

Aufgaben

• Manage pre-arrival guest journeys, coordinating transfers, reservations, and activities.
• Coordinate with resort teams and operations for seamless arrivals.
• Prepare and update guest itineraries and communications.
• Assist with content creation for guest communications and guides.
• Participate in team meetings and contribute to process improvements.

Kenntnisse

2+ years luxury hospitality

Fluent English

French or German advantage

Great organizational skills

Interpersonal communication

Creative and proactive

Team player

Luxury travel knowledge

EU passport / residence

Tools

CRMs

Itinerary platforms

Jobbeschreibung

This position is a 43,5h contract - starting from 1st of September to 30th of April 2027 (8 months) or from 1st of October 2026 to 30th of April 2027 (6 months).

Bramble Ski by Le Collectionist is the specialist in exceptional alpine holidays, curating unforgettable stays in some of the world's most prestigious ski destinations. From iconic chalets in the French Alps to exclusive retreats in Switzerland and Austria, Bramble Ski combines breathtaking properties with highly personalised services to create seamless, tailor-made experiences for families and groups.

Every chalet in our portfolio is carefully selected for its character, location and outstanding quality, offering guests the perfect setting to reconnect, celebrate and create lasting memories in the mountains.

Our dedicated local teams and expert concierges take care of every aspect of the journey, allowing guests to focus entirely on enjoying their time together. From private chefs, ski instructors and childcare to helicopter transfers, wellness treatments and exclusive mountain experiences, every stay is thoughtfully designed around each guest's wishes. At Bramble Ski, luxury is defined by effortless service, genuine hospitality and unforgettable moments on and off the slopes.

Job Description

This position is a 43,5h contract - starting from 1st of September to 30th of April 2027 (8 months) or from 1st of October 2026 to 30th of April 2027 (6 months).

Rôle

Bramble Ski by Le Collectionist, is seeking an exceptional Pre-arrival Concierge to assist in delivering unforgettable guest journeys across our Alpine destinations. You’ll play a pivotal role in ensuring every detail of our clients’ stay is flawlessly planned and executed before they arrive at the resort. From arranging private transfers to in-chalet massages and exclusive dining experiences, you will manage the full spectrum of pre-arrival services. This position requires a natural communicator with a strong sense of service, deep knowledge of luxury travel, and the ability to multitask with precision and care.

Responsibilities

Guest Journey Management

• Liaise with clients and agents pre-arrival to curate bespoke itineraries tailored to their preferences
• Coordinate all aspects of a guest’s stay: airport transfers, ski instruction, equipment rental, spa treatments, restaurant bookings, childcare, and more
• Ensure all itinerary items are confirmed, accurately documented, and shared with clients on time
• Communicate proactively with guests to answer questions, suggest services, and anticipate needs

Interdepartmental Coordination

• Brief resort teams ahead of each arrival to ensure properties and services are fully prepared
• Set up weekly handover meeting with the Resort Team
• Share confirmed final itineraries and any special guest requests with Operations Team
• Collaborate with in-resort team during the guest stay to ensure seamless delivery of services

Billing & Admin Management

• Track and manage guest extras, ensuring services are paid directly or added to final billing with approval
• Close and reconcile with the post-departure meetings
• Ensure all relevant documentation is stored and updated in our internal systems

Content & Communication Support

• Develop in-depth knowledge of our destinations, chalets, and suppliers
• Assist with creating resort-specific content for guest communication, blog articles, and internal guides
• Contribute to marketing and social media efforts through content suggestions and insights from the field

General Support & Development

• Support other members of the Pre Arrival Concierge team as well as the Operation Team as needed
• Help refine processes and tools for improving the pre-arrival journey
• Participate in team meetings and destination updates to stay informed and aligned

Schedules & specificities

Bramble Ski operates in accordance with Austrian labour law and applicable collective agreements. Due to operational requirements, work on Saturdays and Sundays may be required, particularly during high season. Working schedules are organized on a rotating basis and communicated at least one week in advance, in coordination with the wider team. All scheduling complies with Austrian regulations on working time, rest periods, and maximum weekly working hours. Overtime is managed in line with Austrian labour law and applicable collective agreements and is compensated either through time off in lieu or payment, as legally required. All scheduling and compensation practices must remain fully compliant with Austrian labour law, and adjustments will be made where necessary to ensure ongoing compliance.

Qualifications

Profile

• Minimum 2 years’ experience in luxury hospitality, concierge services, or guest relations
• Passionate about delivering outstanding service and crafting meaningful experiences
• Fluent in spoken and written English; French or/and German is a strong advantage
• Strong organisational skills and exceptional attention to detail
• Comfortable working with CRMs, digital tools, and itinerary platforms
• Excellent interpersonal and communication skills
• Creative, proactive, and confident in a dynamic and fast‑paced environment
• A team player who thrives in both collaborative and independent roles
• Solid understanding of luxury travel expectations and high-end clientele
• Must hold a valid EU passport, a valid residence permit/VISA, or Swiss citizenship

Additional Information

Perks

• Phone Allowance - up to 100 CHF per month
• Travel Allowance - up to 400 CHF
• Branded Company Uniform - details on what to bring and what will be provided will be shared in the welcome letter
• Organised Ski Pass (Verbier 4 Vallées) - 804 CHF deduction from your net pay (800 CHF/5 months, deducted from net pay)
• Organised Insurance - deduction on your net pay (new insurance prices for 2027 will be official in October 2026 and will depend on age and resort)
• Air Glaciers Heli Rescue Card
• Seasonal Ski/Board Hire - subject to availability
• Team Events

Recruitment process

• HR call
• Manager Interview (N+1)
• Director Interview (N+2)
• Reference check