Pre-Arrival Concierge Assistant (M/W/X) - Temporary contract - Le Châble

Le Collectionist; Val de Bagnes; Vor Ort; CHF 47.000 - 62.000; Vollzeit

Benefits dieser Stelle

Phone allowance

Travel allowance

Branded Company Uniform

Ski pass (Verbier 4 Vallées) deducted

Zusammenfassung

Bramble Ski by Le Collectionist is seeking an exceptional Pre-arrival Concierge to design and execute flawless guest journeys across Alpine destinations. You will manage pre-arrival services from private transfers to in-chalet experiences, ensuring every detail is flawlessly planned before guests arrive at the resort.

With 2+ years in luxury hospitality, you’ll coordinate complex itineraries, communicate proactively with clients, and collaborate with resort teams to deliver a seamless, high-end

Qualifikationen

• Minimum 2 years’ experience in luxury hospitality or concierge services.
• Fluent in English; French or German is a strong advantage.
• Excellent organizational and attention to detail.
• Comfortable with CRMs and itinerary platforms.
• Creative, proactive and strong communication skills.

Aufgaben

• Liaise with clients and agents pre-arrival to curate bespoke itineraries.
• Coordinate airport transfers, ski instruction, equipment rental, spa treatments and bookings.
• Ensure itineraries are confirmed, documented and shared on time.
• Communicate proactively with guests to answer questions and anticipate needs.
• Brief resort teams ahead of arrivals to ensure properties are prepared.
• Set up weekly handover meetings with the Resort Team and share final itineraries.
• Collaborate with in-resort teams during stays to ensure seamless service.
• Track guest extras and manage billing with approvals.
• Close and reconcile with post-departure meetings.

Jobbeschreibung

• Full-time

Company Description

Bramble Ski by Le Collectionist is the specialist in exceptional alpine holidays, curating unforgettable stays in some of the world's most prestigious ski destinations. From iconic chalets in the French Alps to exclusive retreats in Switzerland and Austria, Bramble Ski combines breathtaking properties with highly personalised services to create seamless, tailor-made experiences for families and groups.

Every chalet in our portfolio is carefully selected for its character, location and outstanding quality, offering guests the perfect setting to reconnect, celebrate and create lasting memories in the mountains.

Our dedicated local teams and expert concierges take care of every aspect of the journey, allowing guests to focus entirely on enjoying their time together. From private chefs, ski instructors and childcare to helicopter transfers, wellness treatments and exclusive mountain experiences, every stay is thoughtfully designed around each guest's wishes. At Bramble Ski, luxury is defined by effortless service, genuine hospitality and unforgettable moments on and off the slopes.

Job Description

This position is a 43,5h contract - starting from 1st of September to30th of April 2027 (8 months)or from 1st of October 2026 to30th of April 2027 (6 months).

Bramble Ski by Le Collectionist, is seeking an exceptional Pre-arrival Concierge to assist in delivering unforgettable guest journeys across our Alpine destinations. You’ll play a pivotal role in ensuring every detail of our clients’ stay is flawlessly planned and executed before they arrive at the resort.

From arranging private transfers to in-chalet massages and exclusive dining experiences, you will manage the full spectrum of pre-arrival services. This position requires a natural communicator with a strong sense of service, deep knowledge of luxury travel, and the ability to multitask with precision and care.

Guest Journey Management

Liaise with clients and agents pre-arrival to curate bespoke itineraries tailored to their preferences

Coordinate all aspects of a guest’s stay: airport transfers, ski instruction, equipment rental, spa treatments, restaurant bookings, childcare, and more

Ensure all itinerary items are confirmed, accurately documented, and shared with clients on time

Communicate proactively with guests to answer questions, suggest services, and anticipate needs

Brief resort teams ahead of each arrival to ensure properties and services are fully prepared

Set up weekly handover meeting with the Resort Team

Share confirmed final itineraries and any special guest requests with Operations Team

Collaborate with in-resort team during the guest stay to ensure seamless delivery of services

Track and manage guest extras, ensuring services are paid directly or added to final billing with approval

Close and reconcile with the post-departure meetings

Ensure all relevant documentation is stored and updated in our internal systems

Content & Communication Support

Develop in-depth knowledge of our destinations, chalets, and suppliers

Assist with creating resort-specific content for guest communication, blog articles, and internal guides

Contribute to marketing and social media efforts through content suggestions and insights from the field

General Support & Development

Support other members of the Pre Arrival Concierge team as well as the Operation Team as needed

Help refine processes and tools for improving the pre-arrival journey

Participate in team meetings and destination updates to stay informed and aligned

Bramble Ski operates in accordance with Austrian labour law and applicable collective agreements.. Due to operational requirements, work on Saturdays and Sundays may be required, particularly during high season.

Working schedules are organized on a rotating basis and communicated at least one week in advance, in coordination with the wider team. All scheduling complies with Austrian regulations on working time, rest periods, and maximum weekly working hours.

Overtime is managed in line with Austrian labour law and applicable collective agreements and is compensated either through time off in lieu or payment, as legally required.

All scheduling and compensation practices must remain fully compliant with Austrian labour law, and adjustments will be made where necessary to ensure ongoing compliance.

Qualifications

Profile :

Minimum 2 years’ experience in luxury hospitality, concierge services, or guest relations

Passionate about delivering outstanding service and crafting meaningful experiences

Fluent in spoken and written English; French or/and German is a strong advantage

Strong organisational skills and exceptional attention to detail

Comfortable working with CRMs, digital tools, and itinerary platforms

Excellent interpersonal and communication skills

Creative, proactive, and confident in a dynamic and fast-paced environment

A team player who thrives in both collaborative and independent roles

Solid understanding of luxury travel expectations and high-end clientele

Must hold a valid EU passport, a valid residence permit/VISA, or Swiss citizenship

Additional Information

Phone Allowance - up to 100 CHF per month

Travel Allowance - up to 400 CHF

Branded Company Uniform - details on what to bring and what will be provided will be shared in the welcome letter

Organised Ski Pass (Verbier 4 Vallées) - 804 CHF deduction from your net pay (800 CHF/5 months, deducted from net pay)

Organised Insurance - deduction on your net pay (new insurance prices for 2027 will be official in October 2026 and will depend on age and resort)

Seasonal Ski/Board Hire - subject to availability

• HR call
• Director Interview (N+2)
• Reference check