Technical Support Manager: Onboarding & Infra Automation

Creandum; Zürich; On-site; CHF 110,000 - 150,000; Full time

Job summary

Cerrion is hiring a Technical Support Manager to be the first line between customers and a smoothly running Cerrion system. You will onboard new customers, keep setups healthy, and build scalable processes that allow support to operate across factories in 18+ countries.

This customer-facing, high-ownership role combines networking/security expertise with project management and automation to reduce repetitive work and improve reliability.

Qualifications

• Deep understanding of computer networks and security.
• Solid knowledge of networking concepts and hardware.
• Customer-facing experience explaining technical topics clearly.
• Project management skills to plan and drive onboardings.
• Solid Linux and Docker knowledge.
• Solid Prometheus and Grafana knowledge.
• Solid cloud and Infrastructure as Code knowledge.
• Enough Python to write scripts and internal tooling.
• Fluent English, German or other languages a plus.

Responsibilities

• Configure networking equipment, cameras, servers and related gear to onboard a new customer.
• Support customers during setup and operation; manage onboarding projects from kickoff to go-live.
• Assist development team with infrastructure questions.
• Monitor systems on-premises and in the cloud for smooth operation.
• Build automation to speed up and proactively support teams.
• Continuously improve processes and infrastructure.

Skills

Networking concepts

Security

Linux

Docker

Prometheus

Grafana

Cloud

IaC

Python scripting

English fluency

German language

Project management

Tools

OPC-UA

Job description

Cerrion is hiring a Technical Support Manager to be the first line between customers and a smoothly running Cerrion system. You will onboard new customers, keep setups healthy, and build scalable processes that allow support to operate across factories in 18+ countries.

This customer-facing, high-ownership role combines networking/security expertise with project management and automation to reduce repetitive work and improve reliability.