Network Support Engineer (Player-Coach)

Navi AI Inc.; Zürich; On-site; CHF 120,000 - 180,000; Full time

Job summary

Point One Navigation seeks a Network Customer Support Engineer to own the customer experience tied to the reliability and health of the correction network. This player-coach role will handle complex cases while building scalable operations, monitoring, and processes to support growth.

The ideal candidate will identify issues before they impact customers, perform rapid root-cause analyses, and develop metrics and dashboards to track network health and customer friction.

Qualifications

• Fluency in two European languages in addition to English.
• Experience in a player-coach technical operations or support role.
• Strong technical background in GPS/GNSS, precise localization, geospatial infrastructure or related domains.

Responsibilities

• Own the customer experience of our Network and ensure reliability, visibility and health.
• Lead high-impact or complex support cases and coordinate with engineering and manufacturing teams.
• Develop scalable operations and support tools, metrics, and documentation for future growth.

Skills

Two European languages + English

Player-coach operations

GPS/GNSS localization

Customer-facing troubleshooting

Job description

Point One Navigation seeks a Network Customer Support Engineer to own the customer experience tied to the reliability and health of the correction network. This player-coach role will handle complex cases while building scalable operations, monitoring, and processes to support growth.

The ideal candidate will identify issues before they impact customers, perform rapid root-cause analyses, and develop metrics and dashboards to track network health and customer friction.