IT Operations Engineer – Mac, Automation & On‑Call

Vochure; Zürich; Hybrid; CHF 75.000 - 108.000; Vollzeit

Zusammenfassung

Anthropic in San Francisco seeks an IT Support Engineer to enable employees to work without friction. You will handle onboarding at scale, automate repetitive tasks, and support macOS, ChromeOS, iOS, and Android across core SaaS platforms like Google Workspace, Slack, GitHub, and Atlassian.

You'll work closely with IT Engineering and Security, own processes, and grow into more technical infrastructure work over time.

Qualifikationen

• Hands-on IT support in fast-paced environments.
• Experience supporting macOS endpoints and ChromeOS, iOS, and Android.
• Experience with Google Workspace administration.

Aufgaben

• Triage and resolve issues across hardware, software, networking, and accounts via ticketing system, Slack and in-person.
• Diagnose and fix issues across macOS, ChromeOS, iOS, Android, and core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian).
• Troubleshoot device issues including enrollment, configuration, profiles, and policy enforcement.
• Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs).
• Join an on-call rotation for urgent issues outside business hours.
• Write scripts to automate repetitive tasks and maintain documentation.

Kenntnisse

macOS support

Google Workspace

Slack administration

SaaS platforms

Identity and access

MDM knowledge

Scripting Bash/Python

Troubleshooting

Communication

On-call support

Tools

Slack

GitHub

Atlassian suite

Jobbeschreibung

Anthropic in San Francisco seeks an IT Support Engineer to enable employees to work without friction. You will handle onboarding at scale, automate repetitive tasks, and support macOS, ChromeOS, iOS, and Android across core SaaS platforms like Google Workspace, Slack, GitHub, and Atlassian.

You'll work closely with IT Engineering and Security, own processes, and grow into more technical infrastructure work over time.