T Desk Operations Manager – Switzerland

Otis Worldwide Corporation

Freiburg

Hybrid

CHF 110,000 - 150,000

Full time

8 days ago

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Job summary

Otis Worldwide Corporation seeks a hands-on T Desk Manager to build and lead a new T Desk in Switzerland. You will drive campaigns, improve follow-up discipline and streamline the repair opportunity process, reporting to the Central Europe T Desk Lead.

Expect to manage an administrative team, develop KPI-driven incentives, and implement standardized packages to boost sales consistency. You will utilize CRM, Power BI, and Power Automate to enhance visibility and automation while aligning with

Qualifications

Minimum 5 years of experience in service sales support, sales operations or equivalent operational support.
Strong ability to coordinate a small team or workstream and develop junior colleagues.
Solid process mindset to identify inefficiencies and translate them into improvements.
Experience with CRM-based sales processes and familiarity with Power BI/Power Automate is a strong plus.

Responsibilities

Lead the daily operations of the T Desk and support colleagues managing T repair opportunities.
Coordinate T sales campaigns, tracking and reporting on performance.
Supervise and coach the initial T Desk administrative team with clear priorities and quality standards.
Act as bridge between T Desk, colleagues and field teams to standardize workflows.