T Desk Operations Lead: Campaigns & Analytics

Otis Elevator Co.; Romanel-sur-Lausanne; On-site; CHF 90,000 - 120,000; Full time

Job summary

Otis Elevator Co. in Switzerland is seeking a hands-on T Desk Manager to build and lead a new T Desk. You will support Mister T colleagues and T Desk Sales Administrators in running campaigns and improving follow-up discipline while driving end-to-end repair opportunity processes.

You will use CRM, Power BI, and Power Automate to create better visibility, automation and operational efficiency, shaping a new capability from the ground up for service sales growth.

Qualifications

• Minimum 5 years in service sales support or sales operations or equivalent.
• Experience coordinating a small team or workstream is preferred.

Responsibilities

• Lead daily T Desk operations and support Mister T colleagues and sales reps.
• Coordinate T sales campaigns, list creation, follow-up tracking and reporting.
• Supervise initial T Desk team and ensure priorities and quality.
• Bridge operations between T Desk, Mister T, and field teams.
• Standardize T Desk workflows, templates, and handover points across Switzerland.
• Improve data quality and pipeline visibility in CRM with accurate updates.
• Define KPIs for T Desk and sales stakeholders with Finance validation.
• Support creation and launch of standardized T packages for campaigns.
• Identify bottlenecks and drive continuous improvement to reduce manual work.
• Develop dashboards and automation with Power BI and Power Automate.

Skills

CRM competence

Power BI

Power Automate

Excel reporting

Microsoft 365 tools

Tools

CRM

Power BI

Power Automate

Microsoft 365

Job description

Otis Elevator Co. in Switzerland is seeking a hands-on T Desk Manager to build and lead a new T Desk. You will support Mister T colleagues and T Desk Sales Administrators in running campaigns and improving follow-up discipline while driving end-to-end repair opportunity processes.

You will use CRM, Power BI, and Power Automate to create better visibility, automation and operational efficiency, shaping a new capability from the ground up for service sales growth.