T Desk Lead: Process, Campaigns & Automation

Otis Elevator Co.; Kriens; On-site; CHF 110,000 - 160,000; Full time

Job summary

Otis Elevator Co. in Switzerland seeks a hands-on T Desk Manager to build and lead a new T Desk, supporting Mister T colleagues and sales admins in campaigns and opportunity follow-up. You will drive process improvements, define KPI incentives, and enable better visibility using CRM, Power BI, and Power Automate.

You will manage a growing administrative team, standardize workflows, and partner with Sales and Finance to ensure disciplined execution and scalable service sales growth in Switzerland.

Qualifications

• Minimum 5 years of relevant experience in service sales support or sales operations.
• Strong process mindset and ability to translate pain points into improvements.
• CRM-based sales processes experience or familiarity with sales pipelines.
• Proficient with Microsoft 365, Excel reporting, and basic Power BI / Power Automate.

Responsibilities

• Lead the daily operations of the T Desk and support sales teams in managing repair opportunities.
• Coordinate T sales campaigns, track follow-ups, and report performance metrics.
• Coach and develop the initial T Desk administrative team and set priorities.
• Standardize workflows, templates, and escalation paths across Switzerland.
• Develop dashboards and automation solutions using Power BI and Power Automate.

Skills

Strong communication

Analytical mindset

Process optimization

Team coordination

Stakeholder management

Tools

CRM

Power BI

Power Automate

Excel

Microsoft 365

Job description

Otis Elevator Co. in Switzerland seeks a hands-on T Desk Manager to build and lead a new T Desk, supporting Mister T colleagues and sales admins in campaigns and opportunity follow-up. You will drive process improvements, define KPI incentives, and enable better visibility using CRM, Power BI, and Power Automate.

You will manage a growing administrative team, standardize workflows, and partner with Sales and Finance to ensure disciplined execution and scalable service sales growth in Switzerland.