System Support Engineer (a)

Gi Group; Risch-Rotkreuz; On-site; CHF 90,000 - 120,000; Full time

Job summary

Roche Diagnostics in Rotkreuz (ZG) seeks a System Support Engineer to serve as a technical expert supporting Roche Diagnostic Systems throughout their lifecycle, from development to post-launch.

Responsibilities include installation across development phases, IQ/OQ execution, preventive maintenance, and troubleshooting, with strong emphasis on quality documentation and cross-functional collaboration in a regulated lab environment.

Qualifications

• Engineering or life sciences degree or completed technical vocational training with relevant practical experience.
• Experience in a highly regulated industry (GMP/ISO) is advantageous.
• Proficiency in English; German is a plus for Rotkreuz site.

Responsibilities

• Serve as technical expert and primary contact for internal customers on service aspects.
• Install Roche Diagnostics systems (hardware/software) across development phases per manuals.
• Perform IQ/OQ, preventive maintenance, and autonomous troubleshooting of hardware and software.
• Manage deployment and servicing of various systems and configurations.
• Ensure documentation in accordance with quality standards.
• Provide technical support for global development trials.

Skills

Customer focus

Communication

Collaboration

Education

Engineering or Life Sciences degree

Technical apprenticeship/technical vocational training

Job description

Roche Diagnostics in Rotkreuz (ZG), the world leader in in vitro diagnostics, is looking for a motivated individual with proven hands-on problem-solving experience in demanding technical service or maintenance environments

As a healthcare pioneer and the industry’s global leader in in-vitro diagnostics, the Diagnostics Division pushes boundaries and challenges the status quo to redefine what’s possible. Our commitment to research and development means we can bring to the market integrated solutions in diagnostic testing, laboratory efficiency, healthcare digitalization and decision support tools and software. Our products deliver increasingly precise information to help save lives, prevent or control the risk of infection and monitor treatment effectiveness. The RDS R&D organization operates globally, with international teams across various sites and countries, and is structured into four networks and four chapter areas. We are currently seeking a passionate and proactive individual to fill the role of System Support Engineer within the RnD Service chapter, located in Rotkreuz (CH). As a System Support Engineer, you will be a key technical expert within a cross-functional environment, responsible for supporting Roche Diagnostic Systems throughout their entire lifecycle, from development to post-launch.

• Serve as a technical expert and primary point of contact for internal customers regarding all service aspects
• Install Roche Diagnostics systems (hardware and software) across all development phases—including early prototypes—as well as according to installation manuals in the Roche Diagnostics Knowledge (RDK) database
• Perform system qualifications (IQ/OQ), execute preventive maintenance, and conduct autonomous troubleshooting and repair of hardware and software issues
• Manage the deployment and servicing of various systems and their specific configurations
• Ensure comprehensive documentation in accordance with established quality standards
• Provide technical support for global development trials
• HF or university degree in an engineering or life sciences discipline (e.g., Medical Devices, Electronics/Automation, Mechatronics) or completed technical vocational training with relevant practical experience
• Initial experience in, or clear willingness to work in, a highly regulated industry and in laboratories with biosafety levels S1 and S2
• First hands-on experience in a technical or mechanical occupation
• Customer- and service-oriented team player with strong communication and collaboration skills, featuring an autonomous and proactive work style
• Proficiency in English (written and spoken) is essential; German is a big plus for the Rotkreuz site
• Basic knowledge of network administration and IT troubleshooting is an advantage
• Prior experience servicing diagnostic instruments or involvement in equipment management is an advantage
• Practical experience resolving technical issues across interdisciplinary setups (hardware, software, and laboratory workflows) is an advantage
• Previous experience working in a GMP or ISO-regulated environment is an advantage