Switzerland AfterSales Manager — Elevate Service Quality

BYD EUROPE; Zug; On-site; CHF 120,000 - 180,000; Full time

Benefits offered by this job

Dynamic work environment

Growth opportunities

Competitive salary and benefits

Job summary

BYD EUROPE is seeking an AfterSales Area Manager to lead Swiss operations within the growing market. You will manage the dealer/service partner network, monitor service quality, and drive improvements across KPIs while collaborating with Sales, Marketing and HQ Aftersales.

Travel within Switzerland is expected. Ideal candidates have at least 5 years in automotive aftersales in Switzerland, an engineering or related degree, and strong analytical and communication skills.

Qualifications

• Minimum 5 years of automotive aftersales experience in Switzerland.
• Engineering degree or related field; knowledge of workshop processes and warranty.
• Strong analytical, problem-solving, and communications skills.
• Fluent in English; German required; French and Italian are a plus.

Responsibilities

• Manage and support dealer/service partner network in Switzerland across aftersales.
• Monitor and improve service quality, customer satisfaction, and operations.
• Ensure adherence to aftersales standards, processes and KPIs.
• Analyse market and dealer data to identify growth opportunities.
• Support dealers with workshop capacity, parts supply, and warranty handling.
• Lead training and share best practices with service partners.
• Serve as main escalation point for customer and dealer issues.
• Report trends, competitors and feedback to internal teams.
• Collaborate with Sales, Marketing and HQ Aftersales on strategies.

Skills

Fluent English

German

French

Italian (assets)

Analytical thinking

Problem solving

Communication skills

Independent working

Travel willingness

Warranty knowledge

Workshop processes

Parts operations

Education

Engineering degree or related business area

Job description

BYD EUROPE is seeking an AfterSales Area Manager to lead Swiss operations within the growing market. You will manage the dealer/service partner network, monitor service quality, and drive improvements across KPIs while collaborating with Sales, Marketing and HQ Aftersales.

Travel within Switzerland is expected. Ideal candidates have at least 5 years in automotive aftersales in Switzerland, an engineering or related degree, and strong analytical and communication skills.