EV After-Sales Engineer: Onsite Support & Training

BYD EUROPE; Zug; On-site; CHF 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary and benefits

Global tech environment

Professional growth opportunities

Impactful marketing initiatives

Job summary

BYD Europe is seeking an experienced AfterSales support specialist in Switzerland to manage level 1 technical support, warranty processes, and dealer interactions. The role involves on-site assistance during product launches and events, plus collaboration with field engineers and QA/R&D teams.

The candidate will plan dealer visits, run training sessions, and create e-learning content while ensuring compliance with country regulations and EU requirements. A valid EU driving license is essential.

Qualifications

• HV systems certificates and automotive training are required.
• 3+ years in a similar automotive/E-mobility role.
• Excellent written and verbal German and English communication.
• EU driver license and eligibility to work in Europe.

Responsibilities

• Provide level 1 technical support and warranty process backing to the dealer network.
• Plan dealer visits, meetings, workshops, and after-sales project execution.
• Collaborate with level 2 field engineers and warranty experts.
• Create and deliver online trainings, e-learnings, webinars, and tutorials.
• Coordinate with QA and R&D; support product launches on site.
• Pre-approve dealer warranty repair requests and analyze tickets for quality issues.

Skills

German language

English language

Communication skills

Problem solving

Time management

Education

HV systems certificates

Tools

PowerPoint

Job description

BYD Europe is seeking an experienced AfterSales support specialist in Switzerland to manage level 1 technical support, warranty processes, and dealer interactions. The role involves on-site assistance during product launches and events, plus collaboration with field engineers and QA/R&D teams.

The candidate will plan dealer visits, run training sessions, and create e-learning content while ensuring compliance with country regulations and EU requirements. A valid EU driving license is essential.