AfterSales Area Manager Switzerland (DE)

BYD EUROPE; Zug; On-site; CHF 120,000 - 180,000; Full time

Benefits offered by this job

Dynamic work environment

Growth opportunities

Competitive salary and benefits

Job summary

BYD EUROPE is seeking an AfterSales Area Manager to lead Swiss operations within the growing market. You will manage the dealer/service partner network, monitor service quality, and drive improvements across KPIs while collaborating with Sales, Marketing and HQ Aftersales.

Travel within Switzerland is expected. Ideal candidates have at least 5 years in automotive aftersales in Switzerland, an engineering or related degree, and strong analytical and communication skills.

Qualifications

• Minimum 5 years of automotive aftersales experience in Switzerland.
• Engineering degree or related field; knowledge of workshop processes and warranty.
• Strong analytical, problem-solving, and communications skills.
• Fluent in English; German required; French and Italian are a plus.

Responsibilities

• Manage and support dealer/service partner network in Switzerland across aftersales.
• Monitor and improve service quality, customer satisfaction, and operations.
• Ensure adherence to aftersales standards, processes and KPIs.
• Analyse market and dealer data to identify growth opportunities.
• Support dealers with workshop capacity, parts supply, and warranty handling.
• Lead training and share best practices with service partners.
• Serve as main escalation point for customer and dealer issues.
• Report trends, competitors and feedback to internal teams.
• Collaborate with Sales, Marketing and HQ Aftersales on strategies.

Skills

Fluent English

German

French

Italian (assets)

Analytical thinking

Problem solving

Communication skills

Independent working

Travel willingness

Warranty knowledge

Workshop processes

Parts operations

Education

Engineering degree or related business area

Job description

Location: Switzerland | Full-Time

Department: AfterSales

Reports to: Head of AfterSales in Switzerland

We are searching for an AfterSales Area Manager to join our Swiss operations and become part of our forthcoming growth.

Your Responsibilities

• Manage and support the dealer/service partner network in Switzerland in your are of responsibility on all aftersales matters.
• Monitor and improve service quality, customer satisfaction, and operational efficiency.
• Ensure compliance with company aftersales standards, processes, and KPIs.
• Analyze market and dealer performance data to identify opportunities for improvement and growth.
• Support dealers in workshop capacity management, parts supply, warranty handling, and technical problem-solving.
• Lead training initiatives and share best practices with service partners to enhance technical and customer care competence.
• Act as the main escalation point for customer and dealer issues, ensuring swift and effective resolution.
• Report market trends, competitor activity, and customer insights to internal stakeholders.
• Collaborate closely with Sales, Marketing, and HQ Aftersales to align strategies and initiatives.

Your Profile

• At least 5 years of experience in Automotive After Sales experience in Switzerland.
• Academic Degree with specialization in engineering or similar business area.
• Strong knowledge of workshop processes, warranty, and parts operations.
• Excellent analytical, problem-solving, and communication skills.
• Fluent in English and German, French and Italian will be considered an asset.
• Ability to work independently and travel frequently within Switzerland.
• Hands-on, result oriented, pressure tolerant, do more & talk-less attitude is indispensable.

What We Offer

• A dynamic and innovative work environment at BYD Switzerland, a leader in sustainable technology.
• Opportunities for professional growth and development within a global organization.
• Competitive salary and benefits package.
• The chance to contribute to a greener future through impactful marketing initiatives.

BYD (Build Your Dreams) is a global leader in electric vehicles, batteries, and sustainable energy solutions, driving innovation and shaping the future of mobility in over 70 countries worldwide.