Support Engineer

EPAM Systems, Inc.; Aarau; Vor Ort; CHF 70.000 - 90.000; Vollzeit

Zusammenfassung

EPAM Systems, Inc. in Aarau, Switzerland seeks a hands-on Support Engineer to be the physical face of IT at our client’s offices, bridging remote service desks and on-site intervention, handling laptops, docking stations, printers and mobile devices, and delivering white-glove executive support.

The role covers hardware diagnostics, device swapping, network checks, AV/VC, staging of new devices via Intune/Autopilot, asset-tagging, and end-of-life processes, requiring strong English and German

Qualifikationen

• Hands-on IT support experience, deskside or field.
• Strong hardware troubleshooting for laptops, docking stations, printers, and AV/VC setups.
• Fluent English plus German language skills (B2+).

Aufgaben

• Diagnose and resolve hardware issues across laptops, docking stations, monitors and peripherals.
• Perform physical device swaps and coordinate warranty dispatch when needed (Lenovo preferred).
• Execute local network troubleshooting including Wi‑Fi issues and AV/VC checks.
• Support server room walk-throughs and visual inspections as requested.
• Deliver executive-level on-site support for local offices, including VIP meetings.
• Manage staging of new devices (unbox, asset-tag, enroll via Intune/Autopilot).
• Coordinate device decommissioning and secure data wiping.
• Maintain local device stock and coordinate replenishment with Workplace team.

Kenntnisse

Customer-facing support

Hardware troubleshooting

Windows 10/11

English fluency

German B2+

Tools

Intune/Autopilot enrollment

Microsoft 365

Windows management

Jobbeschreibung

We're looking for a Support Engineer to join our team in Aarau, Switzerland in an onsite working mode. In this role, you will act as the physical face of EPAM IT at our client’s key offices, bridging the gap between remote Service Desk teams and on-the-ground technical intervention across a large enterprise device estate. You will ensure smooth device operations, deliver white-glove executive support and handle technical issues that cannot be resolved remotely.This is an excellent opportunity for a hands-on technical professional who thrives in a user-facing role, enabling seamless workplace technology experiences.ResponsibilitiesDiagnose and resolve hardware issues including laptops, docking stations, monitors, peripherals, printers and mobile devicesPerform physical device swaps, diagnostics and coordinate warranty dispatch with the vendor (Lenovo preferred)Execute local network troubleshooting such as port patching, Wi-Fi signal issues and AV/VC equipment checksSupport server room walk-throughs when requested (cable checks, hard drive swaps, visual inspections)Deliver executive-level support for local offices, including VIP and boardroom meetingsManage staging of new devices: receive, unbox, asset-tag, enroll via Intune/Autopilot and prepare for user handoffCoordinate device decommissioning, secure wiping and end-of-life processesMaintain local device stock and spares inventory and coordinate replenishment with Workplace teamAct as first responder for meeting room technology issues and support traders with telephony setups where neededAssist users with daily application problems and general troubleshootingRequirements2–5 years of experience providing deskside or field IT supportStrong hardware troubleshooting skills for laptops (Lenovo preferred), docking stations, printers, mobile devices and AV/VC setupsWorking knowledge of Windows 10/11, Intune/Autopilot enrollment and Microsoft 365 applicationsAbility to work with physical infrastructure including unpacking, racking, cable management and equipment logisticsStrong interpersonal and communication skills for user-facing support in walk-up environmentsProfessional fluency in English and B2+ German skillNice to haveITIL 4 Foundation certificationMicrosoft 365 Certified: Modern Desktop Administrator (MD-102)Experience with Lenovo warranty and dispatch processesPrior IT Bar/Genius Bar/walk-in support experienceFamiliarity with trading floor infrastructureWe offer5 weeks of vacationEPAM Employee Stock Purchase Plan (ESPP)Enhanced parental leaveExtended pension planDaily sickness allowance insuranceEmployee assistance programGlobal business travel medical and accident insuranceLearning and development opportunities including in-house training and coaching, professional certifications, and courses• Please note that any offers will be subject to appropriate background checks• We do not accept CVs from recruiting or staffing agencies• For this position, we are able to consider applications from the following:- Swiss nationals- EU/EFTA nationals- Third-country nationals based in Switzerland with an appropriate work permit- Displaced people from Ukraine who are currently in Switzerland and hold, or have already applied for, S permits