Support Engineer

EPAM Systems, Inc.; Lausanne; Vor Ort; CHF 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

5 weeks vacation

EPAM ESPP

Enhanced parental leave

Pension plan

Learning & development opportunities

Zusammenfassung

EPAM Systems, Inc. in Lausanne, Switzerland is seeking a hands-on Support Engineer to act as the physical face of IT, delivering on-site hardware and user support across offices.

You will diagnose and repair laptops, docking stations, monitors, printers, and mobile devices; handle device provisioning via Intune/Autopilot; coordinate warranty dispatch; support meeting room tech and telephony. The role requires strong customer-facing communication, fluency in English and French as a plus, ITIL/md

Qualifikationen

• 2–5 years of deskside or field IT support experience.
• Strong hardware troubleshooting skills for laptops, docking stations, printers, mobile devices and AV/VC setups.
• Working knowledge of Windows 10/11, Intune/Autopilot enrollment and Microsoft 365 applications.
• Ability to work with physical infrastructure including unpacking, racking, cable management and equipment logistics.
• Professional fluency in English and intermediate knowledge in French.
• Nice to have ITIL 4 Foundation certification and MD-102.

Aufgaben

• Diagnose and resolve hardware issues including laptops, docking stations, monitors, peripherals, printers and mobile devices.
• Perform physical device swaps and coordinate warranty dispatch with the vendor.
• Execute local network troubleshooting such as Wi-Fi issues and AV/VC equipment checks.
• Deliver executive-level on-site support for local offices, including VIP meetings.
• Manage staging of new devices via Intune/Autopilot and prepare for user handoff.
• Coordinate device decommissioning and secure data wiping.
• Maintain local device stock and coordinate replenishment with Workplace team.
• Assist users with daily application problems and general troubleshooting.

Kenntnisse

Deskside support

Hardware troubleshooting

Windows 10/11

Intune/Autopilot enrollment

Microsoft 365

English (fluency)

French (intermediate)

Tools

Intune

Autopilot

Lenovo hardware

AV/VC setups

Jobbeschreibung

We're looking for a Support Engineer to join our team in Lausanne, Switzerland in an onsite working mode. In this role, you will act as the physical face of EPAM IT at our client’s key offices, bridging the gap between remote Service Desk teams and on-the-ground technical intervention across a large enterprise device estate. You will ensure smooth device operations, deliver white-glove executive support and handle technical issues that cannot be resolved remotely.This is an excellent opportunity for a hands-on technical professional who thrives in a user-facing role, enabling seamless workplace technology experiences.ResponsibilitiesDiagnose and resolve hardware issues including laptops, docking stations, monitors, peripherals, printers and mobile devicesPerform physical device swaps, diagnostics and coordinate warranty dispatch with the vendor (Lenovo preferred)Execute local network troubleshooting such as port patching, Wi-Fi signal issues and AV/VC equipment checksSupport server room walk-throughs when requested (cable checks, hard drive swaps, visual inspections)Deliver executive-level support for local offices, including VIP and boardroom meetingsManage staging of new devices: receive, unbox, asset-tag, enroll via Intune/Autopilot and prepare for user handoffCoordinate device decommissioning, secure wiping and end-of-life processesMaintain local device stock and spares inventory and coordinate replenishment with Workplace teamAct as first responder for meeting room technology issues and support traders with telephony setups where neededAssist users with daily application problems and general troubleshootingRequirements2–5 years of experience providing deskside or field IT supportStrong hardware troubleshooting skills for laptops (Lenovo preferred), docking stations, printers, mobile devices and AV/VC setupsWorking knowledge of Windows 10/11, Intune/Autopilot enrollment and Microsoft 365 applicationsAbility to work with physical infrastructure including unpacking, racking, cable management and equipment logisticsStrong interpersonal and communication skills for user-facing support in walk-up environmentsProfessional fluency in English and intermediate knowledge in FrenchNice to haveITIL 4 Foundation certificationMicrosoft 365 Certified: Modern Desktop Administrator (MD-102)Experience with Lenovo warranty and dispatch processesPrior IT Bar/Genius Bar/walk-in support experienceFamiliarity with trading floor infrastructureWe offer5 weeks of vacationEPAM Employee Stock Purchase Plan (ESPP)Enhanced parental leaveExtended pension planDaily sickness allowance insuranceEmployee assistance programGlobal business travel medical and accident insuranceLearning and development opportunities including in-house training and coaching, professional certifications, and courses• Please note that any offers will be subject to appropriate background checks• We do not accept CVs from recruiting or staffing agencies• For this position, we are able to consider applications from the following:- Swiss nationals- EU/EFTA nationals- Third-country nationals based in Switzerland with an appropriate work permit- Displaced people from Ukraine who are currently in Switzerland and hold, or have already applied for, S permits