Strategic Key Account Manager — Optics, Global Travel

AlphaLum SA.

Vaud

On-site

CHF 110,000 - 170,000

Full time

14 days+

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Job summary

AlphaLum SA in Vaud, Switzerland, is seeking a Key Account Manager who owns strategic customer relationships and acts as the main business interface. You will coordinate governance, information flow, and project health with internal teams and key suppliers to deliver value and growth.

You will translate customer needs into proposals and drive account growth while traveling internationally about 30–40%. A technical background in engineering and experience in optics help you translate complex

Qualifications

Bachelor’s or Master’s degree in engineering or related technical field is required.
Experience in key account management or customer-facing project management in high-tech environments.
Strong technical and commercial understanding to translate complex needs into actions.
Experience supporting proposals, commercial discussions, contracts, and customer presentations.
Excellent written and verbal English; French or another language is a plus.

Responsibilities

Own and develop relationships with assigned key customers with strategy and growth objectives.
Coordinate contractual and commercial framework, including quotations, contracts, POs, and change requests.
Establish effective customer governance, capture requirements, decisions, feedback, and commitments.
Maintain a consolidated view of project health with teams and suppliers: milestones, deliverables, risks, quality, and satisfaction.
Act on escalation paths for customer or delivery issues and coordinate actions and communication.
Provide management with reporting on account status, sentiment, risks, escalations, and forecasts.
Build understanding of the customer’s organization, strategy, budgets, and emerging needs.
Identify and qualify new opportunities and translate into proposals and growth plans.