Strategic Key Account Lead – Optics & High-Tech

World Aquatics; Lausanne; Vor Ort; CHF 110.000 - 160.000; Vollzeit

Zusammenfassung

AlphaLum is seeking a Key Account Manager to own strategic customer relationships, coordinating governance, quotations, contracts, and change requests. You will work closely with project teams and suppliers to monitor health, milestones, and risk, while translating customer needs into value-driven actions.

You will travel internationally ~30-40% and maintain strong English communication, with additional French or another language as a plus.

Qualifikationen

• Bachelor’s or Master’s degree in engineering or related technical field.
• 3–5 years of experience in key account management, technical account management, or customer-facing project/program management in high-technology environments.
• Strong technical and commercial understanding to translate customer needs into clear actions.

Aufgaben

• Own and develop relationships with assigned key customers with a clear strategy and growth objectives.
• Coordinate contractual and commercial framework including quotes, contracts, PO, and change requests.
• Establish customer governance and ensure requirements and commitments are captured and communicated.
• Collaborate with project teams and suppliers to monitor milestones, deliverables, risks, quality, and satisfaction.
• Escalate issues and coordinate recovery actions and communications.
• Provide management with account status, risks, and forecast reporting.

Kenntnisse

Key account management

Technical account management

English fluency

Cross-functional coordination

Communication

Project management

Travel flexibility

Ausbildung

Bachelor’s or Master’s degree in engineering or related technical field

Jobbeschreibung

AlphaLum is seeking a Key Account Manager to own strategic customer relationships, coordinating governance, quotations, contracts, and change requests. You will work closely with project teams and suppliers to monitor health, milestones, and risk, while translating customer needs into value-driven actions.

You will travel internationally ~30-40% and maintain strong English communication, with additional French or another language as a plus.