Strategic Key Account Manager, DACH – Enterprise Growth

Planon; Zürich; Hybrid; CHF 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Career development opportunities

Job summary

Planon is seeking a driven Key Account Manager to own a focused portfolio of enterprise customers, primarily across Germany, with flexible travel to Austria and Switzerland. You will develop account plans, nurture senior stakeholder relationships and drive recurring revenue growth.

You will lead upsell and cross-sell initiatives, collaborate with cross-functional teams, and maintain Salesforce data to ensure accurate forecasting. A strong track record in IWMS/SaaS sales is essential.

Qualifications

• Minimum of 5 years in enterprise software sales or strategic account management.
• Experience with IWMS, ERP or SaaS solutions is required.
• Proven track record of growing existing enterprise accounts via upsell, cross-sell, renewals and expansion.
• Experience developing strategic account plans and managing relationships with senior decision-makers.
• Excellent command of Swiss-German and English; strong pipeline management and forecasting.

Responsibilities

• Own and grow a focused portfolio of strategic enterprise customers, building account plans that drive long-term value and recurring revenue growth.
• Identify and develop upsell, cross-sell and broader solution opportunities, managing them end-to-end with a reliable pipeline and forecast.
• Act as a strategic commercial partner to senior stakeholders, translating business needs into Planon solutions and value propositions.
• Collaborate with internal teams to strengthen customer success, identify risks early and proactively protect and grow relationships.
• Maintain accurate customer and opportunity information in Salesforce and travel regularly to customers mainly in Germany, with Austria/Switzerland as needed.

Skills

Enterprise sales

Strategic account management

IWMS

SaaS solutions

Customer relationship

Tools

Salesforce

Job description

Planon is seeking a driven Key Account Manager to own a focused portfolio of enterprise customers, primarily across Germany, with flexible travel to Austria and Switzerland. You will develop account plans, nurture senior stakeholder relationships and drive recurring revenue growth.

You will lead upsell and cross-sell initiatives, collaborate with cross-functional teams, and maintain Salesforce data to ensure accurate forecasting. A strong track record in IWMS/SaaS sales is essential.