Strategic Enterprise Key Account Manager (Germany & DACH)

Planon; Zürich; Hybrid; CHF 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Travel-friendly role

Job summary

Planon in Switzerland (Zurich) is seeking a seasoned Key Account Manager to own and grow a focused portfolio of enterprise customers across Germany, with travel to Austria and Switzerland as needed. You will build account strategies that drive long-term value and recurring revenue.

You will collaborate with internal teams to identify upsell opportunities, manage a reliable pipeline, and maintain accurate Salesforce data while engaging senior stakeholders across complex organisations.

Qualifications

• Minimum of 5 years in enterprise software sales or strategic account management.
• Experience in IWMS and/or ERP or SaaS solutions.
• Proven track record growing existing enterprise accounts through upsell, cross-sell, renewals and broader solution adoption.
• Excellent command of Swiss-German and English, with strong commercial ownership, pipeline management and forecasting discipline.
• Willingness to travel regularly to customers in Germany and, when required, Austria and Switzerland.

Responsibilities

• Own and grow a focused portfolio of strategic enterprise customers, building strong relationships and account plans that drive long-term value and recurring revenue growth.
• Identify and develop upsell, cross-sell and broader solution opportunities, managing them end-to-end with a reliable pipeline and forecast.
• Act as a strategic commercial partner to senior stakeholders, understanding their business needs and translating them into Planon solutions and value propositions.
• Collaborate with internal teams and partners to strengthen customer success, identify risks early and proactively protect and grow customer relationships.
• Maintain accurate customer and opportunity information in Salesforce and travel regularly to customers, primarily in Germany and when required across Austria and Switzerland.

Skills

Enterprise software sales

Strategic account management

Pipeline management

Forecasting

German language

English language

Stakeholder management

Education

Experience in IWMS / ERP / SaaS

Tools

Salesforce

Job description

Planon in Switzerland (Zurich) is seeking a seasoned Key Account Manager to own and grow a focused portfolio of enterprise customers across Germany, with travel to Austria and Switzerland as needed. You will build account strategies that drive long-term value and recurring revenue.

You will collaborate with internal teams to identify upsell opportunities, manage a reliable pipeline, and maintain accurate Salesforce data while engaging senior stakeholders across complex organisations.